IT Technician Apprentice

Getting In Limited; Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in Wakefield is seeking an IT Technician Apprentice to join their dynamic team. This role offers a fantastic opportunity to provide first and second line support to a diverse range of clients, including schools and businesses. You'll gain hands-on experience in troubleshooting IT issues, managing hardware, and learning vital skills in a supportive environment. With a commitment to excellence and customer satisfaction, this apprenticeship not only equips you with practical skills but also leads to a recognized qualification in IT support. If you're ready to kickstart your career in technology and make a real difference, this is the perfect opportunity for you.

Qualifications

• Successful completion leads to an accredited Level 3 IT Support Technician qualification.
• Training includes installation and configuration of software and hardware.

Responsibilities

• Provide first and second line helpdesk support for desktop and server issues.
• Prepare hardware and configure network systems for customers.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Education

Level 3 IT Support Technician qualification

Job description

IT Technician Apprentice

Apply From: 21/11/2024

Learning Provider

Delivered by VELOCITY 1ST LIMITED

Employer

ALAMO BUSINESS SYSTEMS LTD

Vacancy Description

You will work alongside our existing team of engineers and provide first and second line helpdesk support for desktop, server and infrastructure to our business and school customers around the Wakefield area. You will be based at our main office in Wakefield working alongside our Second Line technicians. There will also be the opportunity to work at customer sites.

Your duties and responsibilities in this role will consist of:

• Taking and making telephone calls.
• Dealing with Office 365 Queries.
• Dealing with VoIP/Telephony queries.
• Dealing with general IT support queries (PC’s and Macs).
• Dealing with broadband, Wi-Fi, and network queries.
• Preparing hardware to be delivered to customers.
• Imaging computers and configuring network hardware.
• Admin: Ticketing.
• Admin: Timesheets.
• General admin.

Key Details

Vacancy Title

IT Technician Apprentice

Employer Description

We are an IT managed service provider located in Wakefield and have been supporting local schools and businesses for over 25 years. Our core business is managed IT support throughout Yorkshire and in addition to this we also provide consultancy, IT hardware, telephone systems, broadband & everything ICT. Our aim is to provide a complete technology solution and build strong, lasting relationships with our customers. We are proud of our high customer retention rate, and this is a testament to our staff who always strive to “go the extra mile” supporting customers.

Vacancy Location

11 APPLETON COURT WAKEFIELD WF2 7AR

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000287836

Key Dates

Apply From

21/11/2024

Closing Date For Applications

2024-12-06 23:59:59

Interview Begin From

Possible Start Date

2024-12-09 00:00:00

Training

Training to be Provided

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements.
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
• Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit: https://velocity-pt.co.uk/

Learning Provider

VELOCITY 1ST LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

Apply Now