ICC Service Transformation & Strategy Manager

North West Ambulance Service; Manchester, Liverpool; Vor Ort; GBP 50.000 - 70.000; Vollzeit

Zusammenfassung

North West Ambulance Service NHS Trust is seeking an experienced Service Development & Business Support Manager to drive and oversee multiple projects within the Integrated Contact Centres. You will lead change initiatives, coordinate cross-functional teams, and collaborate with internal and external stakeholders to shape service delivery for patients and staff.

You will work across ICC operations with a focus on improvement opportunities, programme governance, and strategic planning,

Qualifikationen

• Experience leading cross-functional projects
• Strong stakeholder engagement and political astuteness
• Strategic planning and programme management

Aufgaben

• Lead and manage multiple service development projects aligned with NWAS's strategic goals.
• Engage effectively with stakeholders at all levels, internally and externally.
• Identify new opportunities for service improvement by understanding ICC operations.
• Be at the forefront of organisational change to improve urgent and emergency care delivery.

Jobbeschreibung

North West Ambulance Service NHS Trust is seeking an experienced Service Development & Business Support Manager to drive and oversee multiple projects within the Integrated Contact Centres. You will lead change initiatives, coordinate cross-functional teams, and collaborate with internal and external stakeholders to shape service delivery for patients and staff.

You will work across ICC operations with a focus on improvement opportunities, programme governance, and strategic planning,