ICC Area Dispatch Lead

North West Ambulance Service NHS Trust; Broughton; On-site; GBP 32,000 - 42,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking a dedicated manager to supervise and coach the dispatch team, ensuring efficient use of staff and resources to meet demand.

You will lead on incident response, plan dispatch training, and coordinate with clinical teams to maintain patient safety and service continuity across both emergency and non-emergency operations.

Qualifications

• Experience in supervising a dispatch team and coordinating emergency resources.

Responsibilities

• Supervise, support & coach the dispatch team.
• Manage the efficient utilisation of staff & resources to meet demand.
• Meet internal, national & contractual performance targets.
• Provide a managerial presence across the dispatch site.
• Ensure the smooth running, day-day deployment of emergency & non-emergency resources, ensuring they are clinically appropriate for the patients needs.
• Have oversight of planned & spontaneous events, managing the impact on resources & the continuity of business as usual.
• Act as a point of contact for operational managers during the shift.
• Take the lead during large/complex or major incidents, allocating roles to the dispatch team as appropriate.
• Carry out any other duties as directed by the Duty Dispatch Lead, Service Delivery Manager or Head of Service.
• The planning & delivery of all dispatch training requirements.
• Scope potential workforce related risks, feeding new risks into ICC management team.
• Complete regular supervisory shifts of staff within own line management.
• Escalate any clinical concerns to the Clinical Delivery Team via appropriate mechanisms.
• Minimise operational downtime & provide detailed reports to relevant managers as & when required.
• Meet with individuals to deliver KPIs. Agree objectives & development activities with support from Managers to those working below standard.
• Liaise with other departmental managers around operational coordination of resources in the event of any large scale, complex or major incidents.

Job description

We are looking for a highly motivated individual with an evidenced knowledge base of ICC which should include managing and coaching a team. Effective utilisation of resources to meet the changing demands of the service and the ability to meet national targets. Leadership, planning, effective communication and attention to detail will be just some of the essential criteria for the successful candidate.

Are you a highly organised and effective communicator with the ability to lead and deliver change?

Do you want to help contribute to the current and future strategic direction of ICC and the wider organisation?

• Supervise, support & coach the dispatch team
• Manage the efficient utilisation of staff & resources to meet demand
• Meet internal, national & contractual performance targets
• Provide a managerial presence across the dispatch site
• Ensure the smooth running, day-day deployment of emergency & non-emergency resources, ensuring they are clinically appropriate for the patients needs
• Have oversight of planned & spontaneous events, managing the impact on resources & the continuity of business as usual
• Act as a point of contact for operational managers during the shift
• Take the lead during large/complex or major incidents, allocating roles to the dispatch team as appropriate
• Carry out any other duties as directed by the Duty Dispatch Lead, Service Delivery Manager or Head of Service

Oversee & Contribute To

• The planning & delivery of all dispatch training requirements
• Scope potential workforce related risks, feeding new risks into ICC management team
• Complete regular supervisory shifts of staff within own line management
• Escalate any clinical concerns to the Clinical Delivery Team via appropriate mechanisms
• Minimise operational downtime & provide detailed reports to relevant managers as & when required
• Meet with individuals to deliver KPIs. Agree objectives & development activities with support from Managers to those working below standard
• Liaise with other departmental managers around operational coordination of resources in the event of any large scale, complex or major incidents

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

For further details / informal visits contact: Name: Angela Conway-Jones Job title: Service Delivery Manager Email address: [e-mail]