Digital Access Administrator *Internal*

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust seeks a Digital Access Administrator to manage user access and ticket workflows within the Digital Access Management Department. This 24-month fixed-term role supports creating and maintaining active directory accounts and access requests.

The post is a Band 3, full-time, with potential for part-time hours consideration and requires adherence to NHS governance and ITSM practices.

Qualifications

• NVQ 3 in Administration or equivalent.
• IT qualification (ECDL or equivalent).
• GCSE English Language or equivalent.

Responsibilities

• Handle day-to-day Alloy ticketing within the team.
• Manage and maintain user access, escalate issues as needed.
• Monitor request processing to ensure timely, professional handling.
• Use expertise to resolve problems and improve processes.
• Contribute to developing new working practices.
• Undertake duties commensurate with role as requested.

Skills

Multidisciplinary teamwork

Maintaining user access

Service improvements

Service Desk environment

ITIL Service Management

PRiNCE2

NHS environment

Education

NVQ 3 in Administration or equivalent

ECDL or equivalent IT qualification

GCSE English Language or equivalent

Job description

North Cumbria Integrated Care NHS Foundation Trust

Digital Access Administrator *Internal*

The closing date is 18 October 2026

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Digital Access Administrator - Band 3 - 37.5 - MaglonaFull Time (Part time hours may be considered)

An opportunity has arisen for a fixed term position for 24 months within Digital Access Management Department. The role is structured around a Digital Access Administrator position but the department focusses on creating and maintaining user active directory accounts, and associated access requests

Main duties of the job

The successful candidate will be required to :

• Deal with day to day Alloy ticket handling across the responsibilities of the team
• Manage and maintain user access - managing tickets and escalating any issues of concern.
• Monitoring the processing of all requests to make sure that they are handled in a timely and professional manner.
• Use expertise to resolve problems and enhance processes
• Contribute to new and developing working practices
• To undertake any other duties commensurate with the scope of your role and within your skill set as requested.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

JOB DESCRIPTION:

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• oNVQ 3 in Administration or equivalent.
• oECDL or equivalent IT qualification
• oGCSE English Language or equivalent.

Experience

• oWorking across multiple organisations and in multidisciplinary teams
• oMaintaining user access
• oAbility to act as Information Asset Administrator
• oDelivery continual service improvements
• oWorking in a technical environment with a Service Desk and associated tools
• oWorking within an environment that applied the ITIL Service Management framework
• oWorking within an environment that applied PRiNCE2
• oWorking in the NHS

Knowledge

• oData input.
• oKnowledge of Information Governance and Data Protection principles.
• oKnowledge of Registration Authority Services.
• oAble to learn new technology.
• oOrganised in administrative processes whilst being responsive to deadlines.
• oAble to work using own initiative, both unsupervised and as part of a team.
• oAccuracy including data input with attention to detail.
• oWell-developed interpersonal skills.

Other requirements

• oReadiness to adapt
• oAbility to travel
• oWilling to undertake personal development
• oWilling to work flexibly to meet service demands
• oDevelop a culture that promotes equality and values diversity
• oDriving Licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Cumbria Integrated Care NHS Foundation Trust

£25,760 to £27,476 a yearPer Annum Pro Rata