Clinical Support Worker - Outpatients ( CIC ) *Internal*

Ncic; Carlisle; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27-day holiday scheme rising to 33/yr

NHS Discounts

Salary Sacrifice schemes (lease cars,/

Vivup counselling service

Job summary

North Cumbria Integrated Care NHS Foundation Trust (NCIC) is seeking a Band 3 Clinical Support Worker for the Outpatients department at Cumberland Infirmary, Carlisle. The role involves assisting registered nurses, maintaining patient dignity, and supporting a multidisciplinary team in a busy outpatient setting.

The successful candidate will have a Level 3 health and care qualification, GCSEs, and the National Care Certificate, with demonstrated experience in clinical observation and care

Qualifications

• Level 3 vocational qualification in health and/or care
• GCSE Maths and English grade 4–9 or equivalent
• Competency and experience of a range of care and related clinical or therapeutic procedures
• National Care Certificate
• Undertaken relevant additional training for Clinical Support Workers
• Experience of working in health or social care
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Knowledge of Safeguarding and GDPR obligations
• Understanding of Trust policies and documentation
• Venepuncture experience

Responsibilities

• To assist the registered nurses or other healthcare practitioners in providing high quality patient care
• Maintain patients’ privacy and dignity with compassionate care
• Be an effective part of the multi-disciplinary team contributing to departmental objectives
• Continue to develop and maintain competencies in nursing tasks to ensure safe care
• Contribute to housekeeping and other ward/department duties as required
• Work under direct or indirect supervision of registered practitioners or assistant practitioners

Skills

Venepuncture

Interpersonal skills

Education

Level 3 vocational qualification in health and/or care

GCSE Maths and English grade 4–9

National Care Certificate

Competency and experience in care

Additional training for Clinical Support Workers

Job description

Would you like to join a centre of excellence in rural and remote healthcare?

Clinical Support Worker - Outpatients ( CIC ) *Internal*

NHS AfC: Band 3

Main area Health Care Assistant Outpatients Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 262-A-26-8357344-A

Site CIC Town Carlisle Salary £25,760 - £27,476 Per Annum Pro Rata Salary period Yearly Closing 19/11/2026 23:59

Job overview

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Band 3 Clinical Support Worker - 37.5 hours per week

The band 3 will be based in the ENT Outpatient Department at the Cumberland Infirmary Carlisle.

The CSW will be expected to set up/ close down the varying specialty Clinics, have extended skills e.g., venepuncture, ECG recording, basic Observations, BM monitoring, basic wound care and perform the correct cleaning of the nasal scopes.

The successful individual needs to be approachable, flexible & keen to learn. Have an understanding of the Trust's values & expectations & present themselves in a professional manner at all times

Main duties of the job

• To assist the registered nurses (or other healthcare practitioners) in providing high quality patient care
• Maintain patients’ privacy and dignity at all times and provide care in a compassionate
  and sensitive manner.
• Be an effective part of the multi-disciplinary team contributing to the departmental
  objectives.
• Continue to develop and maintain competencies in nursing tasks to maintain high quality safe care.
• Post holder will be expected to contribute to housekeeping and other ward / department duties as required, e.g. general tidiness, re-determined stock levels are met and clinical equipment is clean, working and stored correctly.
• Contributes to the work of the department by working under direct or indirect supervision of registered practitioners or assistant practitioners

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Detailed job description and main responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligiblevacancies.

The essential criteria for this role includes the requirement to have a care certificate or the willingness and ability to undertake this. For further information please see the attached Care Certificate document attached.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £20.00 + Administration cost of £6.50 = £26.50. Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £41.00 + administration cost of £6.50 = £47.50. Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Person specification

Qualifications

• Level 3 vocational qualification in health and/or care
• GCSE Maths and English grade 4 – 9 or equivalent qualification
• Competency and experience of a range of care and related clinical or therapeutic procedures
• National Care Certificate
• Undertaken relevant additional training for Clinical Support Workers

Knowledge & Experience

• Experience of working in health or social care.
• Experience of undertaking and recording clinical observations and escalating changes or findings
• Working knowledge of legislation underpinning care provision
• Understanding of the importance of robust, accurate, clear, timely documentation.
• Insight into behaviours and skills of a carer and the need for effective team work.
• Knowledge of Safeguarding.
• Understanding work-related boundaries.
• Awareness of GDPR and the need for confidentiality
• Familiarity with current NHS and social care policies.
• Clinical policies and procedures
• Evidence of understanding of Trust Business
• Experience of working in the Trust previously

Skills and Aptitudes

• Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
• Time-keeping, planning and prioritisation skills.
• Basic IT skills to use electronic patient records and other Trust systems.
• Analytical and judgement skills to make decisions based on patient / service user interactions, observations and metrics.
• Ability to demonstrate the importance of holistic person centred care and related procedures.
• Ability to use initiative appropriately.
• Ability to demonstrate the compassionate values and behaviours needed for dignified care.
• Desire to encourage and support patients to remain as independent as possible
• Ability to deal with a wide range of people at all levels, including client, carers, family, health and social care colleagues and other professionals.
• Caring and empathetic.
• Motivated and with a pro‑active approach.
• Ability to work independently and as part of a team.
• Committed to providing high quality patient care.
• Willingness to undertake job related training and multi-disciplinary competencies for more effective patient care.
• Personal resilience.
• Ability to work calmly and effectively under pressure.
• Presents self as courteous, respectful and helpful and understands importance of professional image.
• Reliable, adaptable and dependable.
• Venepuncture

Personal Circumstances

• Willing to work flexible hours including nights, weekends and bank holidays
• Flexible and versatile approach to meet the needs of the service.
• Ability to travel between the sites from which the Trust undertakes its business, or attend meetings or training off-site.

Other requirements

• Promote equality and value diversity
• Adhere to Trust Values and professional behaviours.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.