The Marcus, Tapestry Collection by Hilton - Night Supervisor

SeeMe Hired Ltd; Portrush; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health care cash plan

Enhanced pension scheme

Employee discounts

Job summary

Andras Hotels in Portrush is seeking a Night Supervisor to oversee hotel operations from sunset to sunrise. You will manage guest expectations, maintain brand standards, ensure security, and assist other departments to deliver exceptional service.

Responsibilities include guest check-in/out, night reporting, cash handling, Health & Safety compliance, and acting as Duty Manager when required. Previous customer service experience and IT skills are essential.

Qualifications

• Experience within a customer service role.
• Strong communication and organisational skills.
• Solid IT competency and ability to use hotel software.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Check in/check out guests according to procedure.
• Upsell services to maximise hotel revenue.
• Resolve guest issues promptly and communicate with management.
• Act as Duty Manager when required.

Skills

Customer service

Communication

Organisational skills

IT skills

Job description

The Marcus, Tapestry Collection by Hilton - Night Supervisor

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

The Night supervisor is instrumental in overseeing the running of the hotel from sunset to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night supervisor particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.

Hours

40 hours

What we offer:

• Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
• Health Care Cash Plan
• Diamond membership of Kingsbridge Hospital Group
• Enhanced Pension Scheme
• Enhanced Maternity Pay
• Enhanced Paternity Pay
• Cycle to work
• Recruit a friend scheme
• Employee Appreciation and Social Events
• Employee of the Month Award
• £20 for completion of FLOW training
• Increased Annual leave with service
• Discount at Bodyscape – Employee rate and family and friend rate
• Cyrospa discount rate at Bodyscape
• Communication and advice on Health and Wellbeing
• Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
• Work for globally renowned Hotel Brands
• Reward Club Incentive Scheme
• Hotel Incentive scheme
• Employee Assistance Programme (EAP) & Wellbeing App
• Perks & Discounts – access to perks and discounts on travels, shopping and much more

About the role

Your day to day

• Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest.
• Check in/check out guests according to procedure
• Up- sell services to maximise hotel revenue
• Promptly resolve customer issues, requests and enquires
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up
• Accurately process cash and credit card transactions using established procedures
• Be full conversant and comply with the Health and Safety procedures of the hotel.
• Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to manager on duty
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Good local knowledge enabling you to provide information to guests of local tours, attractions etc.
• Run nightly reports from hotel software as per hotel standard
• Complete necessary reports required by management to agreed standard
• Act as Duty Manager when required

Food and Beverage

• Support in set up of breakfast buffet
• Serve food and beverages to the standards set out by the hotel at all times.
• Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel.
• Participate in any training sessions, briefings and meetings as and when requested.
• Complete end of day procedures including till conciliation

Safety & Security

• Responsible for the safety and security of the guests and maintenance of the hotel at night
• Perform regular night-time walks around the hotel
• Ability to carry out basic first aid when required
• Perform the role of the hotel fire warden and any associated duties
• If required deal with difficult guests
• Make contact with police/ambulance and other emergency services if required
• Remove potential hazards where appropriate to ensure the hotel is a safe environment

How do I deliver this?

Our success is the result of staying true to our Vision, Mission, and Values. Specifically, we live these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
• We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process. Please contact us to discuss this further.

About the company

We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.

Required Criteria

• Experience within a customer service role
• Good communication and organisational skills
• Strong IT competency

Desired Criteria

• 1 year experience in a supervisory role within a hotel environment
• Experience in a branded hotel