IAM Service Operations Engineer

Netcompany Academy; Leeds; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday

Private medical health care via Vital性

Job summary

Netcompany is hiring an IAM Operations Specialist in Leeds to support day-to-day identity management, access provisioning and certification activities. You will manage SailPoint IdentityNow incidents, service requests, and Azure group requests, while delivering automation and governance reporting.

The role requires experience in IAM processes, ServiceNow, and working in an Agile environment. We offer development through Netcompany Academy, including certifications and career progression within a

Qualifications

• Experience supporting Identity and Access Management processes in an enterprise environment.
• Experience with SailPoint IdentityNow for governance, provisioning, access management, and certification activities.
• Experience managing service requests and incidents through ServiceNow.
• Experience creating access-related reports, dashboards, and audit information.
• Understanding of joiner, mover, and leaver processes and access lifecycle management.
• Experience raising and managing change requests in accordance with organisational change controls.
• Experience coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection.
• Experience developing or supporting automation using SailPoint workflows and ServiceNow integrations to improve IAM operational efficiency.
• Experience working within an Agile environment (sprint planning, backlog refinements and retrospectives), Working knowledge of SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration.
• Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements.
• Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues.
• Experience processing cloud engineering account requests and custom Azure group package requests.
• Familiarity with ServiceNow incident, request, change, and workflow management processes.
• Experience configuring and administering certification campaigns within SailPoint IdentityNow.
• Knowledge of ServiceNow and SailPoint integration capabilities, including automation of access reviews, request fulfilment, notifications, escalations, and reporting activities.
• Ability to create reports and analyse identity governance data using SailPoint and ServiceNow.
• Good documentation and record-keeping skills for audit and compliance purposes.
• Strong communication and stakeholder management skills.
• SC-900: Microsoft Security, Compliance, and Identity Fundamentals.
• AZ-900: Microsoft Azure Fundamentals.
• ITIL Foundation certification for incident, request, and change management processes.
• SailPoint IdentityNow Fundamentals or equivalent SailPoint training.
• ServiceNow Certified System Administrator (desirable).

Responsibilities

• Support IAM operations including incident management and request fulfilment.
• Manage SailPoint IdentityNow incidents, requests, and access certifications.
• Handle Azure group package requests and cloud engineering account requests.
• Produce access governance reports, dashboards, and audit evidence.
• Coordinate joiner/mover/leaver processes and access lifecycle management.
• Configure SailPoint IdentityNow certification campaigns and workflows.
• Collaborate with internal support teams across an Agile delivery environment.

Skills

Identity and Access Management

SailPoint IdentityNow

ServiceNow

Incident management

Access governance

Access reviews

Automation development

Agile methodologies

Stakeholder management

Education

ITIL Foundation

SC-900: Microsoft Security, Compliance, and Identity Fundamentals

AZ-900: Microsoft Azure Fundamentals

SailPoint IdentityNow Fundamentals

ServiceNow Certified System Administrator

Tools

SailPoint IdentityNow

ServiceNow

Azure

Job description

The role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within a service mailbox to manage SailPoint IdentityNow incidents, service requests, cloud engineering account requests, custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure and compliant access controls., Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen. As you progress through the content, you'll naturally take on more responsibility and network with your peers.

• Experience supporting Identity and Access Management processes within an enterprise environment.
• Experience working with SailPoint IdentityNow for identity governance, provisioning, access management, and certification activities.
• Experience managing service requests and incidents through ServiceNow.
• Experience creating and maintaining access-related reports, dashboards, and audit information.
• Understanding of joiner, mover, and leaver processes and access lifecycle management.
• Experience raising and managing change requests in accordance with organisational change controls.
• Experience conducting and coordinating access certification campaigns, including reviewer engagement, remediation tracking, and audit evidence collection.
• Experience developing or supporting automation using SailPoint workflows and ServiceNow integrations to improve IAM operational efficiency.
• Experience working within an Agile environment (sprint planning, backlog refinements and retrospectives), Working knowledge of SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration.
• Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements.
• Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues.
• Experience processing cloud engineering account requests and custom Azure group package requests.
• Familiarity with ServiceNow incident, request, change, and workflow management processes.
• Experience configuring and administering certification campaigns within SailPoint IdentityNow.
• Knowledge of ServiceNow and SailPoint integration capabilities, including automation of access reviews, request fulfilment, notifications, escalations, and reporting activities.
• Ability to create reports and analyse identity governance data using SailPoint and ServiceNow.
• Good documentation and record-keeping skills for audit and compliance purposes.
• Strong communication and stakeholder management skills.
• Ability to work independently while collaborating with technical and business teams., SC-900: Microsoft Security, Compliance, and Identity Fundamentals.
• AZ-900: Microsoft Azure Fundamentals.
• ITIL Foundation certification for incident, request, and change management processes.
• SailPoint IdentityNow Fundamentals or equivalent SailPoint training.
• ServiceNow Certified System Administrator (desirable).
  Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

• 25 days' holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.