IAM Analyst

The Economist Group; City of Westminster; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading publishing organization in the UK is seeking an IAM Analyst for an entry-level position. The role involves executing daily operational tasks for Identity and Access Management systems, focusing on user access provisioning and compliance efforts. Ideal candidates hold a degree in a relevant field and have experience in IT support. This position offers competitive benefits, including private health insurance, a pension plan, and a flexible Work From Anywhere program for up to 25 days annually.

Benefits

Competitive pension or 401(k) plan

Private health insurance

Work From Anywhere program

Generous annual and parental leave

Free access to all The Economist content

Qualifications

• Experience in IT Support, Help Desk, or introductory Security/IAM role.
• Basic understanding of access control principles and user identity management.
• Hands-on experience with Flexera/Snow tools is a plus.

Responsibilities

• Execute provisioning and de-provisioning of user accounts and access rights.
• Assist in documenting and maintaining RBAC role catalog and access policies.
• Support configuration and maintenance of user roles and permissions.

Skills

Attention to detail

Customer service

Organizational skills

Written and verbal communication skills

Education

Associate’s or Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field

Tools

Microsoft Active Directory

Jira

Flexera

Snow Software

Job description

The IAM Analyst is an entry‑level position responsible for performing the daily operational tasks necessary to maintain the organization’s Identity and Access Management (IAM) systems. This role is crucial for ensuring the accurate and timely provisioning of user access, supporting access requests, and assisting with Role‑Based Access Control (RBAC) maintenance, audit, and compliance efforts.

Key Responsibilities

• Access Provisioning & Support: Execute the provisioning and de‑provisioning of user accounts and access rights across applications and systems, handle and resolve first‑ and second‑level help‑desk tickets (forgotten passwords, MFA enrollment, SSO connectivity), and ensure timely processing of Joiner, Mover, and Leaver (JML) requests.
• RBAC and Compliance Assistance: Assist in documenting and maintaining the RBAC role catalog and access policies, help prepare data and evidence for periodic User Access Reviews (UARs) and internal/external audits, and perform routine checks to ensure access policies are consistently applied and the principle of least privilege is upheld.
• SAM Tool Support: Run reports and extract data from Flexera or Snow Software to validate software assignments and entitlements, support configuration and maintenance of user roles and permissions within the Snow License Manager or Flexera platform, and use SAM data to support the business in reclaiming unused software access permissions.
• System Maintenance & Documentation: Monitor IAM system health, assist with basic operational troubleshooting under supervision, and contribute to the creation and upkeep of standard operating procedures (SOPs) and end‑user training materials for IAM processes.

Education

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related technical field, OR equivalent practical experience and certifications.

Experience

• Experience in an IT Support, Help Desk, or introductory Security/IAM role.

Foundational Knowledge

• Basic understanding of access control principles and user identity management within an enterprise environment.

Technical Familiarity

• Familiarity with Microsoft Active Directory (user/group management).
• Experience working with a ticketing system (e.g., Jira).
• Prior exposure to or strong interest in using Software Asset Management (SAM) tools like Flexera or Snow Software.

Soft Skills

• Strong attention to detail and organizational skills, critical for accurate provisioning.
• Excellent written and verbal communication skills, with a focus on customer service and clear documentation.

Preferred Qualifications (Nice to Have)

• Hands‑on experience with Flexera/Snow tools.
• Administering user roles or generating compliance reports.
• Basic knowledge of Role‑Based Access Control (RBAC) concepts.
• Relevant entry‑level certifications (e.g., CompTIA Security+, Microsoft SC‑900).

Company Overview

We are an organization that exists to drive progress. That’s the “red thread” that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence, and rigor in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigor, global expertise and evidence‑based insights enable individuals and organizations to make sense of these shifts and chart a course through them.

Benefits

Our benefits package is designed to support your wellbeing, growth, and work‑life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counseling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more.