I.T Managed Services Support Engineer- Level 2

Nominate Recruitment; Belfast; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable IT Solutions Company in Belfast is seeking a Level 2 Managed Services Support Engineer. The role involves providing 2nd line support, managing IT infrastructure, and ensuring optimal performance and adherence to KPIs and SLAs. The ideal candidate should have 2+ years of IT support experience, excellent knowledge of Windows Server, Microsoft Azure, and Active Directory. Competitive salary range of £30k-£35k and a full driving licence required.

Qualifications

• At least 2+ years in an IT Support role, preferably with MSP experience.
• Excellent experience with Windows Server and Desktops.
• Extensive knowledge of Microsoft Azure and Microsoft Office 365.

Responsibilities

• Provide 2nd line support service to ensure optimal IT equipment performance.
• Manage workload and prioritize tickets while meeting SLAs.
• Perform regular maintenance and patching of infrastructure.

Skills

Helpdesk

I.T Support

MS Azure

Tools

Windows Server

Microsoft Azure

Microsoft Office 365

Active Directory

DNS

DHCP

Group Policy

Job description

Job Title: I.T Managed Services Support Engineer- Level 2

Location: Belfast – BT3- Full Driving Licence and Access to a Car required for this role.

Salary and Benefits: £30k- £35k per annum

Hours of work: Monday to Friday 8.45am-5pm

The Right Client- Nominate Recruitment are thrilled to be partnering with a successful IT & Office Solutions Business who provide a range of IT solutions includes consulting, implementation, services and the operation of IT systems.

The role of a level 2 Managed Services Support Engineer is to provide support to customers, both
remotely and at customer premises, across multiple technology areas with a focus on desktop
virtualisation technologies.

The Right role:

Putting the Customers first, you will provide a 2nd line support service that ensures all IT
equipment and infrastructure is running to its optimum performance and that all departmental
Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home
site as well as any remote sites that you and your team also support. You will also participate in
site-wide projects that support changing business and IT requirements.

Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems.

Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution and project completion.

Perform regular maintenance and patching of infrastructure, endpoints, and servers.

Act as an escalation point for support calls from various support tiers, ensuring timely and effective resolution processes.

Provide technical maintenance and support for all IT hardware and software used by end-users.

Provide onsite technical support, confidently and professionally engaging with customers at all organisational levels.

The Right Fit:

At least 2+ years in an IT Support role (2nd line experience is beneficial + MSP exp)

• Excellent experience with Windows Server and Desktops

• Extensive knowledge on Microsoft Azure and Microsoft Office 365

• Great knowledge working with Active Directory & Azure AD

• Vast knowledge on DNS, DHCP and Group Policy

• Backup - Configure, maintain, troubleshooting experience.

Skills:
helpdesk i.t support MS Azure