Hybrid UK Customer Tech Support Specialist (Maternity Cover)

Leanpath; Camden Town; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Dog-friendly office

Camden Market location

Bike shed & roof terrace

Flexible work environment

25 days holidays

Job summary

Leanpath is hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with a London-based hybrid work setup. You will be the first point of contact for global customers, resolving technical and non-technical issues with speed and care.

You will troubleshoot hardware, software, and connectivity problems, document solutions in Zendesk, and manage UK inventory. The role requires 1–3 years in a technical customer-facing role and strong communication skills.

Qualifications

• 1–3 years in a technical, customer-facing support role.
• Strong diagnostic skills and a proactive approach to solving problems.
• Clear written and verbal communication, including explaining technical issues to non-technical users.
• Warm, professional manner that puts customers at ease.
• Ability to learn quickly and work independently in a fast-moving environment.

Responsibilities

• Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits.
• Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution.
• Document issues and resolutions clearly in our ticketing system (Zendesk).
• Support partners using our hardware/software solution in line with service agreements.
• Manage replacement orders, including coordinating occasional shipments from our London office to client sites.
• Own our small UK inventory, keeping stock levels organized, accurate, and ready to meet customer needs.
• Support QA review of new software releases, helping ensure updates work as expected before they reach customers.
• Contribute to our Help Centre by writing new articles and keeping existing content up to date.

Skills

Tech support

Customer facing

Diagnostic skills

Clear communication

Independence

Tools

Zendesk

Salesforce CRM

Job description

Leanpath is hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with a London-based hybrid work setup. You will be the first point of contact for global customers, resolving technical and non-technical issues with speed and care.

You will troubleshoot hardware, software, and connectivity problems, document solutions in Zendesk, and manage UK inventory. The role requires 1–3 years in a technical customer-facing role and strong communication skills.