Customer Technical Support Specialist – Maternity Cover (~10–12 months)

Leanpath; Camden Town; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Dog-friendly office

Camden Market location

Bike shed & roof terrace

Flexible work environment

25 days holidays

Job summary

Leanpath is hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with a London-based hybrid work setup. You will be the first point of contact for global customers, resolving technical and non-technical issues with speed and care.

You will troubleshoot hardware, software, and connectivity problems, document solutions in Zendesk, and manage UK inventory. The role requires 1–3 years in a technical customer-facing role and strong communication skills.

Qualifications

• 1–3 years in a technical, customer-facing support role.
• Strong diagnostic skills and a proactive approach to solving problems.
• Clear written and verbal communication, including explaining technical issues to non-technical users.
• Warm, professional manner that puts customers at ease.
• Ability to learn quickly and work independently in a fast-moving environment.

Responsibilities

• Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits.
• Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution.
• Document issues and resolutions clearly in our ticketing system (Zendesk).
• Support partners using our hardware/software solution in line with service agreements.
• Manage replacement orders, including coordinating occasional shipments from our London office to client sites.
• Own our small UK inventory, keeping stock levels organized, accurate, and ready to meet customer needs.
• Support QA review of new software releases, helping ensure updates work as expected before they reach customers.
• Contribute to our Help Centre by writing new articles and keeping existing content up to date.

Skills

Tech support

Customer facing

Diagnostic skills

Clear communication

Independence

Tools

Zendesk

Salesforce CRM

Job description

Join a mission-driven team working to eliminate global food waste.

At Leanpath, we’re a diverse group of technologists, sustainability experts, culinarians, and analysts united by one mission: to make food waste prevention everyday practice in the world’s kitchens.

About the role

We’re hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with the potential to extend based on business needs. You’ll deliver exceptional support to our global customers, resolving technical and non-technical issues with speed, accuracy, and care.

Key details

• Contract: Fixed-term (maternity cover), approximately 10–12 months, with potential to extend
• Start date: Must be available to start by mid-December
• Hours: Monday–Friday, 9am–6pm
• Location: Hybrid, based out of our London office (Camden Market)

What you’ll do

• Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits
• Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution
• Document issues and resolutions clearly in our ticketing system (Zendesk)
• Support partners using our hardware/software solution in line with service agreements
• Manage replacement orders, including coordinating occasional shipments from our London office to client sites
• Own our small UK inventory, keeping stock levels organised, accurate, and ready to meet customer needs
• Support QA review of new software releases, helping ensure updates work as expected before they reach customers
• Contribute to our Help Centre by writing new articles and keeping existing content up to date

What you’ll bring

• 1–3 years in a technical, customer-facing support role
• Strong diagnostic skills and a resourceful, proactive approach to solving problems
• Clear, confident written and verbal communication, including explaining technical issues to non-technical users
• A warm, professional manner that puts customers at ease, even when things go wrong
• Ability to get up to speed quickly and work independently in a fast-moving environment

Nice to have

• Experience supporting computer networking (Wi‑Fi, connectivity troubleshooting)
• Familiarity with Zendesk or similar support platforms
• Familiarity with Salesforce CRM
• Experience supporting hardware in customer environments

More about Leanpath & Our Team

Founded in 2004, we created the food waste measurement & technology industry. We’ve been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, “Sustainability Initiative of the Year” award from Food Matters Live, and the “Technology for Good” award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, fairness, humility, kindness, and teamwork. We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work. We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.

Other reasons Leanpath is a great place to work:

• Mission-based global sustainability company working on one of the biggest social issues of our time
• Office in an energetic, dog-friendly co‑working space in the heart of Camden Market offering bike shed, roof terrace, yoga/pilates/spinning classes (showers onsite) and market discounts
• Collaborative & international team members with a passion for fighting food waste
• Flexible team and work environment
• 25 days paid holidays annually (in addition to Bank Holidays)