Hybrid Tutor Ops & Community Coordinator

Spires Online Tutoring; Slough; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Casual dress code

23 days annual leave

Office in Canary Wharf (hybrid)

On-site gym

Job summary

The Profs Group is seeking a highly organised Tutor Operations and Community Administrator to support our tutor relations team across recruitment, onboarding, compliance, quality, engagement, payments and tech support.

The role requires strong organisational and communication skills, working in a fast-paced, hybrid setting with 3 days in Canary Wharf. A university degree is preferred and experience with CRM and payment systems is desirable.

Qualifications

• Experience in operations, administration, customer support, compliance or similar.
• Strong organisational skills and the ability to manage multiple priorities.
• Excellent written and verbal communication abilities.

Responsibilities

• Recruitment & onboarding: review tutor funnel, verify compliance and documents.
• Community engagement: manage help centre, respond to queries, support reviews.
• Quality & performance: monitor tutor performance, identify improvement opportunities.
• Complaints & issue resolution: triage, investigate, resolve, escalate as needed.
• Compliance & safeguarding: support verification, GDPR processes.
• Payment operations: monitor payouts, handle escalations and refunds.
• Product & technical ops: document issues and report bugs to tech team.

Skills

Experience in operations

Organisational skills

Attention to detail

Communication skills

Education

University degree

Tools

CRM systems

Payment systems

Job description

The Profs Group is seeking a highly organised Tutor Operations and Community Administrator to support our tutor relations team across recruitment, onboarding, compliance, quality, engagement, payments and tech support.

The role requires strong organisational and communication skills, working in a fast-paced, hybrid setting with 3 days in Canary Wharf. A university degree is preferred and experience with CRM and payment systems is desirable.