Hybrid Tenant Income & Welfare Advisor

Red Kite Community Housing Limited; High Wycombe; Hybrid; GBP 28,000 - 42,000; Full time

Job summary

Red Kite Community Housing Limited is seeking an individual who will build lasting relationships with tenants, helping to maximise rental income while delivering excellent customer service. You will proactively manage risk, refer tenants at risk for welfare advice, and collaborate with teams to ensure a seamless, self-service friendly experience.

The role emphasises understanding welfare reforms, maintaining up-to-date knowledge of legislation, and working with tenant representatives to improve

Qualifications

• Commercially minded with a strong community focus.
• Ability to empathise with tenants facing financial difficulties.
• Excellent written and verbal communication skills.
• Organised, approachable and service-driven with good deadlines.

Responsibilities

• Build lasting relationships with tenants to maximise and protect rental income while delivering excellent customer service.
• Manage each tenant’s risk and refer those at risk for welfare advice and debt counselling.
• Collaborate with colleagues to provide seamless services and a simple customer experience.
• Follow policies on health and safety, equality and data protection, and promote self-service where possible.
• Engage tenant representatives to improve services and respond to needs.

Job description

Red Kite Community Housing Limited is seeking an individual who will build lasting relationships with tenants, helping to maximise rental income while delivering excellent customer service. You will proactively manage risk, refer tenants at risk for welfare advice, and collaborate with teams to ensure a seamless, self-service friendly experience.

The role emphasises understanding welfare reforms, maintaining up-to-date knowledge of legislation, and working with tenant representatives to improve