Hybrid Technical Support Engineer — AOG & Customer Accounts

Safran UK; Gloucester; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Early finish on Fridays

Competitive salary and annual bonus

25 days holiday + bank holidays

Strong pension scheme and life cover

Professional development and mentoring

On-site amenities: parking, restaurant

Bicycle storage and showers

Family-friendly workplace policies

Job summary

Safran UK is seeking a Technical Support Engineer in Gloucester for a hybrid work arrangement. You will manage Airline and MRO accounts in the EAME region and provide timely technical support across Safran Landing Systems divisions.

The successful candidate will use CRM and MS Dynamics for documenting requests, coordinate with engineering teams, and handle AOG activity while maintaining flight safety compliance. A collaborative, customer‑focused mindset is essential.

Qualifications

• Experience managing customer relationships.
• Strong analytical and problem‑solving skills.
• Positive team player who can work independently.
• Effective verbal and written communication.

Responsibilities

• Directly manage Airline and/or MRO accounts within the EAME region and act as focal point for technical requests for the three product divisions of Safran Landing Systems.
• Provide timely support in line with customer required date (CRD), including on-wing and in-shop requests, and ensure compliance with flight safety regulations.
• Ensure complete answers are provided to customer requests and interface/coordinate with internal functions within Safran LS (Product Support Engineering, Product Support Management, Customer Support Management, Engineering teams, etc).
• Utilise existing tools (CRM / MS Dynamics) for all requests including documentation, traceability, and on-wing repairs (RDAS).
• Daily management of Aircraft on Ground (AOG) activity and support urgent requests from customers concerning AOG rules.
• Support the Global Out-of-Hours AOG desk by working a weekend day shift on a rotation basis.
• Support routine travel to customers within the EAME region in line with annual visit planning.

Skills

Customer relationships

Analytical skills

Problem solving

Team player

Communication skills

Education

HND or equivalent

Tools

MS Dynamics

CRM

Tech Pubs Documentation

On-base

Job description

Safran UK is seeking a Technical Support Engineer in Gloucester for a hybrid work arrangement. You will manage Airline and MRO accounts in the EAME region and provide timely technical support across Safran Landing Systems divisions.

The successful candidate will use CRM and MS Dynamics for documenting requests, coordinate with engineering teams, and handle AOG activity while maintaining flight safety compliance. A collaborative, customer‑focused mindset is essential.