Hybrid Supporter Care Assistant – Islington

Greenpeace; Greater London; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

Greenpeace UK is seeking a Supporter Care Assistant to be a key contact across email, telephone and post, delivering exceptional experiences for supporters and the public. Based in Islington, London, the role is full-time, 37.5 hours, 9am–5.30pm, with a hybrid approach requiring at least 40% office presence.

You don't need previous Supporter Care experience; a proactive, clear communicator who cares about Greenpeace's work will thrive.

Qualifications

• Proactive and positive communicator.
• Willingness to learn and adapt.
• Interest in Greenpeace's work.

Responsibilities

• Handle inbound calls and inquiries about Greenpeace campaigns.
• Process donations and update supporter details accurately.
• Make outbound calls to welcome supporters and discuss giving options.
• Keep supporter records up to date and accurate.

Skills

Communication

Phone support

Donations processing

Record keeping

Job description

Greenpeace UK is seeking a Supporter Care Assistant to be a key contact across email, telephone and post, delivering exceptional experiences for supporters and the public. Based in Islington, London, the role is full-time, 37.5 hours, 9am–5.30pm, with a hybrid approach requiring at least 40% office presence.

You don't need previous Supporter Care experience; a proactive, clear communicator who cares about Greenpeace's work will thrive.