Hybrid Submission Systems Manager (ScholarOne/EM)

Oxford University Press; Oxford; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Hybrid work policy

25 days’ holiday

Pension contributions

Job summary

Oxford University Press is seeking an experienced Submission System Manager to join a team developing and delivering ScholarOne and Editorial Manager sites for society clients and owned journals. You will provide ongoing technical support, monitor usage, identify improvements, and test and update submission sites.

The role includes project-managing builds, system migrations, and transitions for new launches, acting as a SME across OUP’s journals programme.

Qualifications

• Excellent communication skills including ability to explain complex technical detail to non-specialists.
• Full configuration experience in ScholarOne Manuscripts.
• Full sysadmin experience in Editorial Manager.
• Experience in an academic publishing environment.
• Teaching or training experience.

Responsibilities

• Provide technical support for editors and editorial offices using submission systems, answering queries promptly and professionally, providing guidance, documentation, and best practices.
• Run demonstrations of submission systems and their functionality to stakeholders to support system/tool selection.
• Deliver training to external clients to ensure effective use of online submission systems.
• Obtain clear specifications from clients to support project-management of new sites, workflows and features.
• Configure and test new/transitioned submission sites and features prior to live work.
• Coordinate global or wide-ranging changes to online submission systems as required by the business.
• Act as a submission systems subject matter expert to support projects across OUP’s journals publishing programme.
• Help train and mentor new team members working within submission systems.
• Collaborate with other teams and stakeholders to achieve department goals and ensure outstanding customer experience during peer review.

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

Oxford University Press is seeking an experienced Submission System Manager to join a team developing and delivering ScholarOne and Editorial Manager sites for society clients and owned journals. You will provide ongoing technical support, monitor usage, identify improvements, and test and update submission sites.

The role includes project-managing builds, system migrations, and transitions for new launches, acting as a SME across OUP’s journals programme.