Hybrid Speech Analytics & Nexidia Platform Expert

Oodle Finance; Manchester, Oxford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Private medical

Health cash plan

Pension 5%

Life assurance 4x salary

Free breakfast in office

Employee discounts

Volunteer day

Mental health support

Paid sick leave

Enhanced family leave

Job summary

Oodle Finance is seeking a skilled Speech Analytics & Nexidia Platform Specialist in a hybrid role based in the UK. You will own daily configuration, optimization, and governance of the Nexidia platform to deliver accurate insights for operational and compliance purposes.

You will design evaluation forms, build queries, and support senior stakeholders with actionable analytics while coaching junior team members and collaborating with cross-functional teams across Operations, CX, and Compliance.

Qualifications

• Strong working knowledge of Nexidia or similar speech analytics platforms.
• Experience designing and testing QA evaluation forms.
• Ability to analyse large volumes of call data and extract meaningful insights.
• Understanding of sentiment and disposition coding in contact centre data.
• Familiarity with analytics platforms like NICE, Verint, or CallMiner.

Responsibilities

• Nexidia platform administration: configure categories, queries, metadata, and ingestion rules.
• Develop, test, and refine speech queries to identify behaviours and compliance triggers.
• Analyse call data to uncover trends and root causes for improvement.
• Design and test QA evaluation forms; align with QA and Compliance teams.
• Coach junior analysts and support onboarding; assist in cross-functional projects.
• Present insights to Team Leaders and senior stakeholders; collaborate with Operations and CX.

Skills

Nexidia platform

QA evaluation forms

Call data analysis

Sentiment analysis

Disposition codes

NICEVerintCallMiner

SQL

Tools

Nexidia

Job description

Oodle Finance is seeking a skilled Speech Analytics & Nexidia Platform Specialist in a hybrid role based in the UK. You will own daily configuration, optimization, and governance of the Nexidia platform to deliver accurate insights for operational and compliance purposes.

You will design evaluation forms, build queries, and support senior stakeholders with actionable analytics while coaching junior team members and collaborating with cross-functional teams across Operations, CX, and Compliance.