Hybrid Species Permitting Support Specialist

Cyfoeth Naturiol Cymru / Natural Resources Wales; Wales; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Civil Service Pension Scheme

28 days annual leave

Professional development

Job summary

Natural Resources Wales is seeking a Technical Support Officer in the Species Permitting Team to support a wide range of customers applying for species permits across UK and European species. The role is hybrid, with duties including handling enquiries, processing applications and assisting with day-to-day case management.

You will maintain records, contribute to efficient service delivery, and support compliance with Welsh language requirements.

Qualifications

• Able to work in a team and communicate clearly in writing and speaking.
• Excellent organisational and administrative skills with ability to meet deadlines.
• Basic knowledge of UK/European protected species legislation desirable.
• Proficiency with word processing, spreadsheets and databases in Windows.

Responsibilities

• Plan workload to log and process species licences within deadlines.
• Support applicants with pre-application advice for sites and species.
• Identify process improvements and assist in coordinating changes.
• Process admin amendments, transfers and withdrawals.
• Develop and maintain customer relationships for efficient delivery.
• Ensure documentation is stored in the document management system.
• Undertake health and safety duties as required.

Skills

Teamwork

Communication

Organisation

Windows suite

Customer focus

Welsh knowledge

Tools

MS Word

MS Excel

Databases

Job description

Natural Resources Wales is seeking a Technical Support Officer in the Species Permitting Team to support a wide range of customers applying for species permits across UK and European species. The role is hybrid, with duties including handling enquiries, processing applications and assisting with day-to-day case management.

You will maintain records, contribute to efficient service delivery, and support compliance with Welsh language requirements.