Hybrid Social Care Complaints & Mediation Specialist

Nottingham City Council; East Midlands; Hybride; GBP 38 000 - 40 000; Plein temps

Résumé du poste

Nottingham City Council is seeking a skilled social care complaints investigator to deliver statutory complaints arrangements across Adult Social Care and Children’s Services. You will assess and investigate complex cases, prepare evidence-based reports, and support fair outcomes to drive service improvement.

The role is hybrid with 37 hours per week, based at Loxley House in Nottingham. The starting salary is £37,563 rising to £40,444 per annum (pro rata for part-time) on a 6‑month fixed-term

Qualifications

• A good understanding of social care services, statutory requirements, and social care complaints processes.
• Experience of completing complex investigations to demanding timescales and quality standards.
• Experience in a large, customer-facing organisation delivering a range of services.
• Strong communication, negotiation and influencing skills.
• Excellent organisational skills and the ability to manage competing priorities, interruptions and multiple deadlines.

Responsabilités

• Assess and investigate complex social care complaints.
• Prepare evidence-based reports and facilitate mediation.
• Work with customers, staff, independent investigators and external stakeholders to achieve fair outcomes and support service improvement.

Connaissances

Social care knowledge

Investigations experience

Customer-facing organisation

Communication skills

Organisational skills

Description du poste

Nottingham City Council is seeking a skilled social care complaints investigator to deliver statutory complaints arrangements across Adult Social Care and Children’s Services. You will assess and investigate complex cases, prepare evidence-based reports, and support fair outcomes to drive service improvement.

The role is hybrid with 37 hours per week, based at Loxley House in Nottingham. The starting salary is £37,563 rising to £40,444 per annum (pro rata for part-time) on a 6‑month fixed-term