Hybrid: Service Performance Insights Analyst

SSE plc; Perth; Hybrid; GBP 51.000 - 61.000; Vollzeit

Benefits dieser Stelle

Private healthcare discounts

Gym memberships

Cycle to Work scheme

Maternity and adoption pay

Paternity leave

Zusammenfassung

SSE plc is seeking a Performance Analyst to join our IT division. The role is permanent, full-time with a flexible-first approach, and based in Reading, Havant, Glasgow or Perth, with 50% of time spent in these locations.

You will transform performance data from across the end-to-end service value chain into clear insights to support decision-making, continual improvement, and a better digital experience. You will collaborate with stakeholders to identify needs, trends and actions and report

Qualifikationen

• Understanding of service management principles and end-to-end service value delivery.
• Ability to gather information from multiple sources to analyse performance and draw insights.
• Ability to visualise findings and communicate insights to support decision-making.
• Ability to work with diverse stakeholders and manage workload independently.

Aufgaben

• Identify performance information needs across the end-to-end service value chain.
• Plan and deliver regular trend-based analysis and clear reports for various audiences.
• Collaborate with stakeholders to interpret findings and determine appropriate actions.
• Monitor performance trends and the impact of improvement activity.
• Support governance forums and prepare engagement content.

Kenntnisse

Service management

Performance analysis

Data visualization

Stakeholder engagement

Analytical thinking

Communication skills

Jobbeschreibung

SSE plc is seeking a Performance Analyst to join our IT division. The role is permanent, full-time with a flexible-first approach, and based in Reading, Havant, Glasgow or Perth, with 50% of time spent in these locations.

You will transform performance data from across the end-to-end service value chain into clear insights to support decision-making, continual improvement, and a better digital experience. You will collaborate with stakeholders to identify needs, trends and actions and report