Hybrid Service Design Lead - Government Digital

Gold Group; Manchester; Híbrido; GBP 60 000 - 80 000; Tempo integral

Resumo da oferta

Gold Group is recruiting a Lead Service Designer to drive end-to-end service design for complex digital services across Manchester, Leeds, Sheffield, and Birmingham. You will lead service design activities, collaborate with cross-functional teams, translate policy and user needs into practical solutions, and guide governance aligned with the Government Service Standard.

The role involves shaping service outcomes, delivering artefacts and recommendations, and coaching teams in user-centred design

Qualificações

• Strong understanding of the Government Service Standard and Service Manual.

Responsabilidades

• Lead the design and improvement of end-to-end services across multiple channels and touchpoints.
• Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
• Work closely with product managers, user researchers, business analysts, interaction designers and technical teams to shape service outcomes.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
• Use research insights, data and evidence to inform service design decisions.
• Support service assessments and ensure alignment with the Government Service Standard.
• Produce clear design artefacts and recommendations to support delivery and decision making.
• Coach and influence teams in adopting user-centred design practices.

Conhecimentos

Service design leadership

User-centred design

Facilitation

Agile delivery

Stakeholder management

Descrição da oferta de emprego

Gold Group is recruiting a Lead Service Designer to drive end-to-end service design for complex digital services across Manchester, Leeds, Sheffield, and Birmingham. You will lead service design activities, collaborate with cross-functional teams, translate policy and user needs into practical solutions, and guide governance aligned with the Government Service Standard.

The role involves shaping service outcomes, delivering artefacts and recommendations, and coaching teams in user-centred design