Hybrid School Support Desk Advisor — Education Tech

Supporting Education Group; Canterbury; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

28 days holiday + extra day per year (

Job summary

Speech & Language Link in Canterbury is seeking a friendly, organised Help Desk Support Advisor to be the first point of contact for schools using our online support packages. You will deliver excellent customer service, resolving queries and maximising product value.

You’ll handle calls, emails and voicemails from schools, providing professional, knowledgeable and friendly support while explaining features clearly to non-technical users.

Qualifications

• Excellent communication and customer service skills.
• Ability to explain complex information in a simple and approachable way.
• Strong organisational and multitasking skills.
• Good analytical and problem-solving abilities.
• Confidence using technology and online systems.
• High levels of accuracy and attention to detail.

Responsibilities

• Provide first-class support to UK and international schools and early years settings.
• Respond promptly to customer enquiries via phone, email and voicemail.
• Explain product features and processes clearly to non-technical users.
• Maintain accurate records of customer interactions and enquiries.
• Troubleshoot user issues and identify appropriate solutions.
• Develop and maintain a strong understanding of Speech & Language Link products and services.
• Work collaboratively with colleagues across the business to deliver an exceptional customer experience.
• Support with additional administrative and customer service tasks as required.

Skills

Communication

Customer service

Explain clearly

Organisational skills

Problem solving

Tech savvy

Job description

Speech & Language Link in Canterbury is seeking a friendly, organised Help Desk Support Advisor to be the first point of contact for schools using our online support packages. You will deliver excellent customer service, resolving queries and maximising product value.

You’ll handle calls, emails and voicemails from schools, providing professional, knowledgeable and friendly support while explaining features clearly to non-technical users.