Hybrid IT Helpdesk Analyst - 1st Line Support

The Business Connection Group

Ellesmere Port

Hybrid

GBP 22,000 - 28,000

Full time

3 days ago

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Benefits offered by this job

Additional leave

Company events

Cycle to work scheme

Free parking

Health & wellbeing programme

On-site parking

Job summary

The Business Connection Group is seeking a Helpdesk Analyst to join a motivated team handling calls and tickets from customers and suppliers to resolve issues. Full training will be provided, with hybrid working after the training period.

Working hours are Monday to Friday 9am-5:30pm, with benefits including 23 days holidays, quarterly staff awards, duvet and charity days, enhanced family leave, health and wellbeing support including Medicash, gym discounts, Perkbox, and free onsite parking.

Qualifications

Experience in logging, escalating and tracking IT issues using helpdesk ticketing systems.
Proven ability to troubleshoot basic hardware, software and network issues.
Ability to provide clear instructions to non-technical users.
Experience setting up and moving IT equipment (workstations, monitors, keyboards, docking stations).
Experience with data accuracy and duplicates across systems.
Familiar with User Acceptance Testing (UAT) and contributing to issue isolation.
Proficient in MS Office applications, Outlook, Word and Excel.
Comfortable working with Windows operating systems and common browsers.

Responsibilities

Log, update and monitor helpdesk tickets accurately in a high-volume environment.
Troubleshoot and resolve basic hardware, software and system issues.
Provide clear instructions and guidance to non-technical users.
Set up and move IT equipment as required.
Collaborate with technical teams to support testing and bug isolation.