Hybrid SAP Customer Service Specialist

H.B. Fuller Company; Tamworth; Hybrid; GBP 21,000 - 30,000; Full time

Job summary

H.B. Fuller Company in Tamworth, United Kingdom, is seeking a Customer Service Specialist to own end-to-end order cycles, maintain customer data in SAP, and collaborate with Sales, Supply Chain, Logistics and Finance to ensure OTIF delivery.

You’ll build strong customer relationships while following company processes and service standards. The role requires 0-2 years in customer service, fluent English, and proficiency with Microsoft Office; SAP experience is preferred and a second European

Qualifications

• 0-2 years of experience in customer service, order management, administration, or a related business support role.
• Fluent written and spoken English.
• Experience using Microsoft Office applications including Outlook, Word and Excel.
• Strong communication and interpersonal skills with the ability to interact professionally with customers and internal stakeholders.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Manage the end-to-end customer order cycle, including order entry, maintenance, confirmations, tracking, and follow-up.
• Serve as the primary point of contact for customers and coordinate timely resolution of customer enquiries.
• Communicate proactively with customers regarding order changes, delays, or other issues affecting delivery.
• Maintain accurate customer data within SAP, including customer master records, complaints, and invoice-related queries.
• Collaborate with Sales, Supply Chain, Logistics, and Finance teams to support on-time, in-full (OTIF) delivery performance.
• Support resolution of customer complaints, disputes, and service-related concerns.
• Manage consignment stock processes and customer portal activities where applicable.
• Build and maintain positive customer relationships through professional and knowledgeable communication.
• Monitor material allocations and customer commitments while maintaining strong customer relationships.

Skills

Customer service

Order management

Communication skills

Microsoft Office

Fluent English

Cross-functional collaboration

Education

GCSEs or equivalent

Tools

SAP

Job description

H.B. Fuller Company in Tamworth, United Kingdom, is seeking a Customer Service Specialist to own end-to-end order cycles, maintain customer data in SAP, and collaborate with Sales, Supply Chain, Logistics and Finance to ensure OTIF delivery.

You’ll build strong customer relationships while following company processes and service standards. The role requires 0-2 years in customer service, fluent English, and proficiency with Microsoft Office; SAP experience is preferred and a second European