Hybrid Sales Support & Operations Specialist

Deepl; Greater London; Hybrid; GBP 40,000 - 68,000; Full time

Benefits offered by this job

Hybrid work

30 days annual leave

Regular in-person team events

Hack Fridays

Job summary

DeepL is expanding its Sales Operations team in the UK, supporting 250+ Account Executives, SDRs and CSMs. You will own the Slack support channel, diagnose issues end to end, and guide sellers through Salesforce processes to keep deals moving.

We reward ownership, service mindset and attention to detail with a hybrid work model, flexible hours, and strong cross-functional collaboration with Marketing, Product and Customer Success.

Qualifications

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
• Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs.
• A genuine service mindset with clear boundaries: you'll help a seller solve their problem and show them how to do it themselves.
• Ownership. When something lands with you, you drive it to a resolution.
• Comfortable working conversationally in Slack and juggling multiple threads.

Responsibilities

• Own the Sales Operations support channel in Slack for your region and keep the queue moving.
• Diagnose requests end to end, fix what you can, bring in the right people when needed.
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process.
• Investigate and correct data quality issues before they delay a deal.
• Create simple documentation and guides for sellers to help themselves.
• Flag recurring issues to enable root-cause fixes rather than repeating problems.
• Provide extended support at quarter-end and year-end, including late hours as needed.

Skills

Sales support

Sales operations

CRM administration

Slack

Tools

Salesforce

Job description

DeepL is expanding its Sales Operations team in the UK, supporting 250+ Account Executives, SDRs and CSMs. You will own the Slack support channel, diagnose issues end to end, and guide sellers through Salesforce processes to keep deals moving.

We reward ownership, service mindset and attention to detail with a hybrid work model, flexible hours, and strong cross-functional collaboration with Marketing, Product and Customer Success.