Hybrid Property Manager – Resident Experience Lead

Lloyds Banking Group; Manchester; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

A generous pension contribution up to

Annual performance-related bonus

Share schemes including free shares

Discounted shopping options

28 days' holiday plus bank holidays

Wellbeing initiatives and parental le-

Job summary

Lloyds Living is seeking a Property Manager in Manchester to own the end-to-end resident experience, ensuring safe, well-maintained homes and compliant operations. You will collaborate with cross-functional teams to deliver smooth handovers, resolve issues quickly and sustain high service levels.

The role requires 5+ years in residential property management, UK compliance knowledge, and experience handling repairs, contractors, and tenancy issues. Hybrid work and supportive benefits are offered.

Qualifications

• 5+ years’ residential property management experience.
• Industry qualification/ membership of ARLA/Propertymark or The Property Institute (TPI).
• Strong knowledge of UK compliance including H&S, Housing Act and the Renters Right Bill.
• Confident managing repairs, contractors and complex tenancy issues.
• Nice to have experience in Shared Ownership or mixed-tenure environments.
• Competent user of PMS systems such as SLM, Qube, Fixflo.

Responsibilities

• Manage all in-tenancy activities including resident management, repairs, maintenance (reactive and planned/ preventative).
• Proactively reduce repair times and improve first-time-fix success.
• Manage end of tenancy turn activities to KPIs and deposit negotiations/returns.
• Organising contractors, gaining quotations, issuing works orders and obtaining invoices.
• Ensuring property compliance such as EICR’s, gas safety and EPC certifications.
• Maintain accurate operational reporting and MI, highlighting risks and actions.
• Managing resident rental accounts and chasing arrears.
• Processing and serving section notices as required.
• Sourcing, onboarding and managing new suppliers.
• Evaluating inspection reports and follow up actions.

Skills

Property management

Contractor management

PMS systems

Regulatory compliance knowledge

Shared ownership experience

Customer service mindset

Education

ARLA / Propertymark / TPI membership

Tools

Qube PMS

Fixflo

SLM

Job description

Lloyds Living is seeking a Property Manager in Manchester to own the end-to-end resident experience, ensuring safe, well-maintained homes and compliant operations. You will collaborate with cross-functional teams to deliver smooth handovers, resolve issues quickly and sustain high service levels.

The role requires 5+ years in residential property management, UK compliance knowledge, and experience handling repairs, contractors, and tenancy issues. Hybrid work and supportive benefits are offered.