Hybrid Product Support Analyst – FinTech Data

Method Resourcing Ltd; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Method Resourcing are partnering with a London-based FinTech start-up to hire a Product Support Analyst. You’ll partner with Product, Data Strats and Technology teams to keep a complex data service performing at a high standard, working with investment banks and buy-side firms to support onboarding and explain data methodologies.

London-based, 3 days a week in the office. You’ll handle client queries by email, phone, and video, own issues from first contact to resolution, test new features,

Qualifications

• Knowledge of a broad range of derivatives and markets is advantageous.
• Strong communication and client-facing skills.
• Comfort with data concepts, analytics and data-driven decisions.
• Ability to manage multiple stakeholders and priorities.
• Analytical mindset with attention to detail.

Responsibilities

• Serve as the primary contact for data-related discussions with investment bank and buy-side clients.
• Handle client and contributor queries by email, phone and video call, owning each from first contact to resolution and escalating when needed.
• Support client onboarding and ongoing engagement to drive understanding and adoption of our data products.
• Explain data methodologies, aggregation logic, anonymisation approaches and product coverage clearly and credibly.
• Test new features and releases, log defects, and give practical feedback on usability and design.
• Capture client feedback and recurring issues, identify patterns, and turn them into improvement proposals for the product team.
• Keep Tech, Data Strats and Commercial colleagues updated on open issues and project progress.

Skills

Derivatives knowledge

Client facing

Data literacy

Stakeholder management

Problem solving

Job description

Method Resourcing are partnering with a London-based FinTech start-up to hire a Product Support Analyst. You’ll partner with Product, Data Strats and Technology teams to keep a complex data service performing at a high standard, working with investment banks and buy-side firms to support onboarding and explain data methodologies.

London-based, 3 days a week in the office. You’ll handle client queries by email, phone, and video, own issues from first contact to resolution, test new features,