Hybrid Platform SRE & DevTools Engineer

Visa; Basingstoke; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Visa invites a Software Engineer + SRE hybrid to strengthen our cloud platform, ensuring developers can innovate without infrastructure concerns. You will triage tool issues, optimize CI/CD pipelines, and champion observability for reliability and performance.

You’ll work closely with DevOps and engineering teams in a hybrid model, contributing to on-call incident response and automation initiatives that improve developer productivity.

Qualifications

• Bachelor's degree, OR 3+ years of relevant work experience
• Experience: 0.5-3 years in SRE and/or DevTools support roles
• Beginner level programming and/or scripting in 2+ languages: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation
• Hands on experience in Linux and/or Windows systems; distributed computing environments
• Experience with CI-CD tooling such as Jenkins, GitHub, Bitbucket, ArgoCD, Artifactory, Azure DevOps
• Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry
• Experience supporting relational and non-relational databases (MySQL, MongoDB, PostgreSQL)
• Working in a Platform, SRE or Production Engineering group for high availability-critical platforms-applications
• Experience managing a distributed container platform (deployment-release, provisioning, capacity, workload management)
• Experience container infrastructure and transforming development to container-first model
• This role requires on-call support; 24-7 operations
• Proficiency in at least one DevTool (GitHub, Jenkins, ArgoCD, Jira, Artifactory)
• Strong understanding of CI-CD principles and pipelines
• Linux systems, networking, and containerization (Docker-Kubernetes)
• Hands-on with cloud platforms
• Programming/scripting: Python, Ansible, or similar languages
• Mindset: problem-solving, systems thinking, self-starter, reliability

Responsibilities

• DevTools Support: primary contact for developers using GitHub, Jenkins, Jira, Artifactory
• Troubleshoot tool-related issues promptly to minimize downtime
• Maintain and optimize CI/CD pipelines for reliability and scalability
• Collaborate with development teams to improve workflows and automation
• Site Reliability Engineering: design, implement, and maintain high-availability systems
• Monitor and improve application reliability through proactive measures and incident response
• Develop and maintain observability solutions (metrics, logging, tracing)
• Participate in on-call rotations and root cause analysis for incidents
• Collaborate with engineering teams to identify reliability risks and implement best practices
• Document processes, troubleshooting guides, and reliability playbooks
• Advocate for automation and self-service to reduce operational overhead

Skills

DevTools support

CI/CD pipelines

Observability

SRE basics

Linux admin

Containerization

Cloud platforms

Python scripting

Education

Bachelor's degree

Tools

GitHub

Jenkins

ArgoCD

Artifactory

Azure DevOps

Grafana

Prometheus

Datadog

Kubernetes

Docker

Job description

Visa invites a Software Engineer + SRE hybrid to strengthen our cloud platform, ensuring developers can innovate without infrastructure concerns. You will triage tool issues, optimize CI/CD pipelines, and champion observability for reliability and performance.

You’ll work closely with DevOps and engineering teams in a hybrid model, contributing to on-call incident response and automation initiatives that improve developer productivity.