Senior SRE & DevTools Engineer – Cloud Reliability

VISA

Basingstoke

Hybrid

GBP 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Job summary

Visa is seeking a Site Reliability Engineer to support the cloud platform and tooling, promoting observability and automating resolution of recurring issues in collaboration with software engineers. You will ensure security, availability and performance across CI/CD pipelines, with hands-on work on DevTools like GitHub, Jenkins, Jira and Artifactory.

The role blends software engineering with SRE practices, requiring a proactive mindset, on‑call readiness, and a focus on reliability within a

Qualifications

Bachelor's degree, OR 3+ years of relevant work experience
Bachelor's degree in IT, CS or related field and‑or 3+ Years Working Experience IT Operations and Delivery.
Experience: 3-8 years in SRE and‑or DevTools support roles.
Beginner level programming and‑or scripting in 2 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation.
Basic understanding of YAML, JSON, HTML, XML.
Hands on experience in Linux and -or Windows systems and good understanding of distributed computing environments.
Experience with CI‑CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Azure DevOps in a large‑scale environment
Experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry, etc. in a large‑scale environment
Experience supporting relational and non‑relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
Working in a Platform, SRE or Production Engineering group for high availability‑critical platforms‑applications
Experience managing a distributed container platform including but not limited to deployment‑release management, provisioning, capacity management, workload management
Experience managing container infrastructure and supporting development transformation to a container first model.
This role requires oncall support as the team provides 24‑7 operational support.
Technical Expertise: Proficiency in at least one DevTool (GitHub, Jenkins, ArgoCD, Jira, Artifactory, ).
Strong understanding of CI‑CD principles and pipelines.
Solid knowledge of Linux systems, networking, and containerization (Docker‑Kubernetes).
Hands‑on experience with cloud platforms.
Programming‑Scripting: Proficiency in Python, Ansible, or similar languages.
Mindset: Strong problem‑solving skills, systems thinking, self‑starter, and a passion for reliability.

Responsibilities

DevTools Support You will be the primary point of contact for developers using tools like GitHub, Jenkins, Jira, or Artifactory.
Troubleshoot and resolve tool‑related issues promptly to minimize developer downtime.
Maintain and optimize CI‑CD pipelines and integrations for reliability and scalability.
Collaborate with development teams to improve workflows and automation.
Site Reliability Engineering Design, implement, and maintain systems for high availability, scalability, and performance.
Monitor and improve application reliability through proactive measures and incident response.
Develop and maintain observability solutions (metrics, logging, tracing).
Participate in on‑call rotations and drive root cause analysis for incidents.
Collaboration & Continuous Improvement Partner with engineering teams to identify reliability risks and implement best practices.
Document processes, troubleshooting guides, and reliability of playbooks.
Advocate for automation and self‑service solutions to reduce operational overhead.