Hybrid Platform Reliability Engineer

Energy Jobline ZR; Coventry; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Energy Jobline ZR is seeking an Operations Engineer in Coventry on a hybrid basis with one mandatory office day every 1–2 months to support a range of critical technology services.

The role focuses on stability, availability and performance across enterprise applications, integrations and infrastructure, with emphasis on proactive monitoring, incident resolution and continual service improvement.

Qualifications

• Experience providing operational support for enterprise applications and platforms.
• Strong investigation and troubleshooting skills.
• Experience in IT operations or service management.
• Experience with production systems where availability is critical.
• Understanding of monitoring, logging and alerts.
• Experience with incident, change and release processes.

Responsibilities

• Provide day-to-day operational and technical support across enterprise applications, platforms, integrations and related technologies.
• Monitor the health, availability and performance of critical services.
• Investigate incidents, diagnose problems and restore services.
• Undertake root cause analysis and implement sustainable fixes.
• Coordinate major incidents with internal teams and third-party suppliers.
• Support production releases and deployments to ensure environments are stable.
• Collaborate to support new technology in production.
• Improve operational activities through automation and reporting.
• Ensure compliance with governance, cybersecurity and change control standards.
• Produce and maintain technical documentation and runbooks.
• Contribute to continuous improvement for reliability and efficiency.
• Build strong relationships with Product, Engineering and Service Management.

Skills

Operational support

Troubleshooting

Monitoring

Incident management

Change management

Release management

Communication skills

Problem solving

Job description

Energy Jobline ZR is seeking an Operations Engineer in Coventry on a hybrid basis with one mandatory office day every 1–2 months to support a range of critical technology services.

The role focuses on stability, availability and performance across enterprise applications, integrations and infrastructure, with emphasis on proactive monitoring, incident resolution and continual service improvement.