Claims Handler - Insurance Team

DWF Group; Glasgow; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

DWF is seeking an experienced Claims Handler to join our Scotland team, based in Edinburgh or Glasgow with a hybrid setup and 2 days on site. You will manage pre-litigation personal injury motor claims, progressing cases to a satisfactory conclusion while maintaining management information in line with client SLAs.

As an experienced Claims Handler you will support clients, analyse risk, settle matters where appropriate, and assist junior colleagues.

Qualifications

• Previous experience handling Personal Injury, Serious Injury, RTA, EL/PL and/or Motor Claims on a pre-litigation basis.
• The ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail, with the ability to carefully analyse files and data.
• Strong business acumen and an understanding of clients' needs.

Responsibilities

• Action all cases in line with Compulsory Pre Action Protocol deadlines and client service standards.
• Completion of MI requirements as necessary.
• Utilise negotiation and communication skills to proactively settle or assist in the settlement of cases to the satisfaction of the client.
• Analyse risk and utilise commercial knowledge to develop sound judgement and justify decisions in the management of cases.
• Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met.
• Understand your role within the practice group and proactively seek opportunities to increase your contribution.
• Work flexibly and adapt to changes in workload priorities as dictated by the practice group.
• Interpret financial information to monitor your own performance against agreed targets.
• Proactively support the ongoing development of junior paralegals and administrative assistants within the practice group.

Skills

Personal injury claims

EL/PL claims

Motor claims

Attention to detail

Negotiation skills

Job description

Why join us?

DWF's busy insurance team is currently looking to recruit an experienced Claims Handler to join our Scotland team.

The successful candidate will already have experience handling pre litigated personal injury motor or EL/PL claims.

As an experienced Claims Handler, you will progress cases to an effective and satisfactory conclusion for clients while providing and maintaining management information in accordance with the client service level agreement.

This is a hybrid role that can be based from either our Edinburgh or Glasgow offices with 2 days per week onsite.

Responsibilities

Responsibilities of the role;

• Action all cases in line with Compulsory Pre Action Protocol deadlines and client service standards
• ECompletion of MI requirements as necessary.
• Utilise negotiation and communication skills to proactively settle or assist in the settlement of cases to the satisfaction of the client, while further developing legal technical knowledge.
• Analyse risk and utilise commercial knowledge to develop sound judgement and justify decisions in the management of cases.
• Prioritise and organise work efficiently and effectively to ensure client service level agreements and deadlines are met.
• Understand your role within the practice group and proactively seek opportunities to increase your contribution through the allocation of work.
• Work flexibly and adapt to changes in workload priorities as dictated by the practice group.
• Interpret financial information to monitor your own performance against agreed targets, ensuring you can explain any variance.
• Proactively support the ongoing development of junior paralegals and administrative assistants within the practice group/practice area, delegating tasks where appropriate.

What will help you succeed in this role?

Criteria;

• Previous experience handling Personal Injury, Serious Injury, RTA, EL/PL and/or Motor Claims on a pre-litigation basis, with a proven track record of success from both a financial and client service perspective is ESSENTIAL.
• The ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail, with the ability to carefully analyse files and data.
• Strong business acumen and an understanding of clients' needs.

Desirable;

• Excellent communication and teamwork skills.
• The ability to work well under pressure and to tight deadlines.
• Flexibility and adaptability in your attitude and approach to work.

What we offer?

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.