Hybrid Phone Account Manager - Retention & Growth

Cosine Group; Stokenchurch; Híbrido; GBP 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Generous holiday package

Perks at Work

DIGICARE+ app

Descripción de la vacante

CPM in the United Kingdom is seeking a Telephone Account Manager to focus on retention and cross-selling for major brands. You will update the CRM with call details, handle inquiries, and promote client benefits while building strong relationships with regional teams.

Working from home with a hybrid pattern, 37.5 hours weekly, you will represent brands like Peroni and Asahi, aiming to exceed targets while upholding the client’s image.

Formación

• Must have experience in phone-based sales or retention roles.
• Strong communication and listening skills essential.
• Proactive mindset with problem-solving abilities.

Responsabilidades

• Manage inbound/outbound calls and emails for retention and cross-sell.
• Update CRM with call details and monitor key data fields.
• Build relationships with regional field colleagues and align with regional strategy.
• Promote brand benefits and ensure brand image is upheld.

Conocimientos

Phone-based sales

CRM proficiency

Excellent communication

Problem solving

Fluent English

Customer service

Team collaboration

Herramientas

CRM software

Descripción del empleo

CPM in the United Kingdom is seeking a Telephone Account Manager to focus on retention and cross-selling for major brands. You will update the CRM with call details, handle inquiries, and promote client benefits while building strong relationships with regional teams.

Working from home with a hybrid pattern, 37.5 hours weekly, you will represent brands like Peroni and Asahi, aiming to exceed targets while upholding the client’s image.