Hybrid Patient Support Advisor – Digital Health

Boots; Greater London; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift card

Flexible benefits scheme

24/7 counselling and support

Job summary

Boots Digital Health & Online Doctor Customer Care team is seeking a customer service professional to handle queries via phone, email or chat in a hybrid Angel/Islington environment. You’ll contribute to a high standard of patient care and may earn a performance bonus for delivering outstanding experiences.

We value autonomy, proactive problem solving, and collaboration with store pharmacies to ensure seamless patient journeys.

Qualifications

• Solid experience within digital customer support or call centre support, working towards targets and KPI's.
• Strong written and verbal communication skills
• Be proactive, self-accountable, assertive, and self-motivated with the ability to perform within tight time constraints, address the root causes of issues, take the appropriate corrective actions, and develop/improve on current processes
• Understand key areas to increase customer satisfaction, both in terms of quality and on-time delivery
• Ability to make clear suggestions for further investigative steps

Responsibilities

• Deliver a high-level customer experience, ensuring that customers facing a variety of situations are all treated with the same high level of service and understanding.
• Ability to work autonomously and exercise excellent judgement
• Able to answer customer queries via telephone, email or chat quickly and enthusiastically, with a high level of care

Skills

Digital customer support

Call centre support

Written & verbal communication

Proactive / self-motivated

Judgement & autonomy

Job description

Boots Digital Health & Online Doctor Customer Care team is seeking a customer service professional to handle queries via phone, email or chat in a hybrid Angel/Islington environment. You’ll contribute to a high standard of patient care and may earn a performance bonus for delivering outstanding experiences.

We value autonomy, proactive problem solving, and collaboration with store pharmacies to ensure seamless patient journeys.