Hybrid Patch Management Analyst – Network & ITSM

HCLTech; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Vacation & insurance

Hybrid work in London

Job summary

HCLTech in London is hiring for a Patch Management Analyst to coordinate and execute network device patching across Cisco, Juniper, Aruba, and Palo Alto environments. You will verify backups, manage maintenance windows, and monitor health post-patch in a hybrid London setting.

The role requires 2 years in network operations/NOC, understanding of networking fundamentals, and experience with patching runbooks. CCNA/Network+ and ITIL 4 Foundation are preferred.

Qualifications

• 2 years in network operations/NOC
• Familiar with networking fundamentals (OSI model, IP addressing, VLANs, routing)
• Familiar with Cisco IOS CLI (show version, copy, reload)
• Aware of device backup processes (TFTP/SCP)
• Basic knowledge of network management systems (SolarWinds, CiscoWorks)
• Able to follow patching runbooks
• Understand ITSM change management & maintenance windows
• Able to follow change procedures without deviation
• Clear communication to coordinate maintenance windows with NOC & app teams
• Comfortable with shift/on-call including nights and weekends
• CCNA preferred
• CompTIA Network+ preferred
• ITIL 4 Foundation preferred

Responsibilities

• Coordinate and track network device firmware/software patching (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) per change records
• Perform pre-patch tasks: verify backups, confirm maintenance window communications, validate access
• Execute standard patching steps (upload image, verify MD5/SHA, schedule reload) under L2
• Monitor device health post-patching: interface states, routing table, connectivity
• Log patch activity in ITSM tickets (ServiceNow / Remedy)
• Maintain firmware inventory and flag outdated devices
• Communicate maintenance windows to stakeholders and NOC
• Escalate failures or disruptions to L2
• Assist in generating weekly patch compliance reports for network estate

Skills

NOC experience

Networking fundamentals

Cisco IOS CLI

Backups & backups processes

Network management systems

Patching runbooks

ITIL & change management

Communication

Shift / on-call

CCNA preferred

CompTIA Network+ preferred

ITIL 4 Foundation preferred

Education

CCNA

CompTIA Network+

ITIL 4 Foundation

Tools

SolarWinds

CiscoWorks

ServiceNow

Remedy

Job description

HCLTech in London is hiring for a Patch Management Analyst to coordinate and execute network device patching across Cisco, Juniper, Aruba, and Palo Alto environments. You will verify backups, manage maintenance windows, and monitor health post-patch in a hybrid London setting.

The role requires 2 years in network operations/NOC, understanding of networking fundamentals, and experience with patching runbooks. CCNA/Network+ and ITIL 4 Foundation are preferred.