Patch Management Analyst

HCLTech; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Vacation & insurance

Hybrid work in London

Job summary

HCLTech in London is hiring for a Patch Management Analyst to coordinate and execute network device patching across Cisco, Juniper, Aruba, and Palo Alto environments. You will verify backups, manage maintenance windows, and monitor health post-patch in a hybrid London setting.

The role requires 2 years in network operations/NOC, understanding of networking fundamentals, and experience with patching runbooks. CCNA/Network+ and ITIL 4 Foundation are preferred.

Qualifications

• 2 years in network operations/NOC
• Familiar with networking fundamentals (OSI model, IP addressing, VLANs, routing)
• Familiar with Cisco IOS CLI (show version, copy, reload)
• Aware of device backup processes (TFTP/SCP)
• Basic knowledge of network management systems (SolarWinds, CiscoWorks)
• Able to follow patching runbooks
• Understand ITSM change management & maintenance windows
• Able to follow change procedures without deviation
• Clear communication to coordinate maintenance windows with NOC & app teams
• Comfortable with shift/on-call including nights and weekends
• CCNA preferred
• CompTIA Network+ preferred
• ITIL 4 Foundation preferred

Responsibilities

• Coordinate and track network device firmware/software patching (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) per change records
• Perform pre-patch tasks: verify backups, confirm maintenance window communications, validate access
• Execute standard patching steps (upload image, verify MD5/SHA, schedule reload) under L2
• Monitor device health post-patching: interface states, routing table, connectivity
• Log patch activity in ITSM tickets (ServiceNow / Remedy)
• Maintain firmware inventory and flag outdated devices
• Communicate maintenance windows to stakeholders and NOC
• Escalate failures or disruptions to L2
• Assist in generating weekly patch compliance reports for network estate

Skills

NOC experience

Networking fundamentals

Cisco IOS CLI

Backups & backups processes

Network management systems

Patching runbooks

ITIL & change management

Communication

Shift / on-call

CCNA preferred

CompTIA Network+ preferred

ITIL 4 Foundation preferred

Education

CCNA

CompTIA Network+

ITIL 4 Foundation

Tools

SolarWinds

CiscoWorks

ServiceNow

Remedy

Job description

Salary: £30,000 - 50,000 per year

Requirements:

• 2 years in network operations / NOC experience
• Basic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics
• Familiarity with Cisco IOS CLI commands (show version, copy commands, reload)
• Awareness of device backup processes (TFTP/SCP configuration backups)
• Basic knowledge of network management systems (SolarWinds, CiscoWorks, or similar)
• Ability to follow detailed step-by-step patching runbooks
• Understanding of ITSM change management and maintenance window concepts
• Accurate and methodical, capable of following change procedures without deviation
• Clear communication for co-ordinating maintenance windows with NOC and application teams
• Comfortable working in shift / on-call environments including nights and weekends
• Cisco Certified Network Associate (CCNA) preferred
• CompTIA Network+ preferred
• ITIL 4 Foundation preferred

Responsibilities:

• Co-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records
• Perform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access
• Execute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision
• Monitor device health post-patching: verify interface states, routing table, and connectivity
• Log patch activity and outcomes in ITSM tickets (ServiceNow / Remedy)
• Maintain network device firmware inventory and flag devices with outdated or end-of-support software
• Communicate maintenance windows to impacted stakeholders and NOC teams
• Escalate unexpected device failures, routing disruptions, or patching errors to L2 immediately
• Assist in generating weekly patch compliance reports for the network estate

Technologies:

• AI
• Aruba
• Cloud
• Cisco
• Firmware
• Support
• ITIL
• ITSM
• Network
• ServiceNow
• Windows
• iOS
• Spark

More:

We are a $13+ billion global technology company with more than 224,000 people across 60 countries, delivering capabilities in digital, engineering, cloud, and AI through a broad portfolio of technology services and products. We are a globally recognized leader in the Tech and IT industry with a startup mindset and an idea-first approach. This Patch Management Analyst role is based in London, UK in a hybrid mode at client location. We offer a supportive, diverse, global team, competitive compensation and benefits including vacation and various insurances, and strong opportunities to grow, upskill, and get involved in exciting projects. We also focus on total wellbeing and provide opportunities to participate in CSR Council, Diversity Council, Women Connect, and Sparks engagement initiatives.

last updated 36 week of 2026