Hybrid Operations Manager – Student Housing & PPP Projects

Fulcrum Infrastructure Management Limited; Hatfield; Hybrid; GBP 50,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Life Insurance

Pension scheme (up to 9% employer)

Private Medical Benefit including dent

EAP

Salary sacrifice schemes

Gym & retailer discounts

Job summary

Fulcrum Infrastructure Management Limited is seeking an experienced Operations Manager to lead the day‑to‑day management of the University of Hertfordshire’s College Lane residences in Hatfield. The role is hybrid, requiring oversight of contracted FM partners and robust service delivery.

You will apply strong contractual and commercial awareness to PPP/PFI obligations, drive lifecycle planning, and coordinate with the university, estates teams and project sponsors.

Qualifications

• 3+ years' experience in Operations, Contracts or Head of Services within PPP/PFI or complex estates environments.
• Solid facilities management background with managing outsourced FM partners and compliance.
• Proven asset management experience covering lifecycle planning and maintenance.

Responsibilities

• Lead day-to-day operational management of College Lane residences, coordinating service delivery through subcontracted FM partners.
• Interpret and monitor PPP/PFI requirements, support asset governance and deliver service improvements.
• Oversee lifecycle planning, planned maintenance and defect resolution, using data to inform decisions.
• Support board and stakeholder meetings and handle urgent out‑of‑hours operational issues.

Job description

Fulcrum Infrastructure Management Limited is seeking an experienced Operations Manager to lead the day‑to‑day management of the University of Hertfordshire’s College Lane residences in Hatfield. The role is hybrid, requiring oversight of contracted FM partners and robust service delivery.

You will apply strong contractual and commercial awareness to PPP/PFI obligations, drive lifecycle planning, and coordinate with the university, estates teams and project sponsors.