Group Travel Operations Specialist - Hybrid + FAM Trips

Operation Europe LTD; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Generous bonus structure

FAM trips

Job summary

Operation Europe Ltd. in London is seeking a Group Operations Specialist to manage end-to-end travel operations, including bookings, itineraries, and client relations.

You will act as the main point of contact for clients and coordinate with suppliers worldwide while delivering high-quality service. This role requires strong organisational skills, meticulous attention to detail, and the ability to travel for familiarisation trips or supplier meetings.

Qualifications

• Excellent communication skills in English, both written and spoken.
• Strong customer service orientation and problem-solving abilities.
• Ability to manage time effectively and multi-task in a fast-paced environment.
• Adaptable approach to changing priorities and collaborative teamwork.

Responsibilities

• Booking & reservations: manage end-to-end travel bookings via in-house systems.
• Client support: act as primary contact before, during and after travel.
• Supplier coordination: liaise with suppliers and monitor performance.
• Operational excellence: ensure high-quality service and accurate client records.
• Reporting & administration: reconciling invoices and supporting finance.

Skills

Communication skills

Customer service

Time management

Multitasking

Adaptability

Team player

Decision-making

Additional languages (advantage)

Job description

Operation Europe Ltd. in London is seeking a Group Operations Specialist to manage end-to-end travel operations, including bookings, itineraries, and client relations.

You will act as the main point of contact for clients and coordinate with suppliers worldwide while delivering high-quality service. This role requires strong organisational skills, meticulous attention to detail, and the ability to travel for familiarisation trips or supplier meetings.