Hybrid Operations & Data Administrator

Medical Law Services; Liverpool; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme with tax-efficient sac

Life Assurance Policy

Medicash policy

Company sick pay

Enhanced maternity/paternity IVF

Learning and Development support

Flexible working environment

Job summary

Medical Law Services (MLS) is seeking an Operations Administrator to provide cross-MLS administrative and data support within a hybrid working environment in Liverpool. The role combines duties from Operations Admin and Pagination Admin, offering a flexible, cross-trained capacity across departments and a focus on data accuracy, triage, and workload management.

You will handle instruction triage, file management, case support, and responsive communication with internal teams and clients.

Qualifications

• Strong attention to detail with ability to spot data errors and inconsistencies.
• Excellent organisational and time-management skills with the ability to manage a fluctuating workload.
• Confident communicator, able to obtain clarification and relay information clearly to internal teams and external customers.
• Comfortable working with spreadsheets, trackers, and common data-handling tools.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and work on sensitive topics whilst maintaining high professional standards.
• Ability to be agile in response to changing priorities and deadlines.

Responsibilities

• Provide administrative support across pagination, AI processing and wider MLS departments.
• Respond to client and team enquiries in a timely and professional manner.
• Prepare documentation, data summaries and reports for the Pagination Leadership Team and Ops Manager.
• Provide day-to-day mailbox management, documentation updates, and internal communication handling.
• Assist with ad-hoc tasks, projects, and operational requests as required.
• Maintain MLS databases including Proclaim, Mermaidd and the Medico-Legal app.
• Open, maintain and close files in accordance with company processes and policies.
• Maintain accurate records, spreadsheets, trackers, and logs to support reporting and decision-making.
• Interpret and analyse data to identify trends, issues and patterns, escalating to leadership as appropriate.
• Assist in creating slide packs or summaries to support operational planning and resource allocation.

Skills

Attention to detail

Organisational skills

Communication

Spreadsheets

Independent worker

Confidentiality

Agility

Tools

Proclaim

Power BI

Excel

Job description

Medical Law Services (MLS) is seeking an Operations Administrator to provide cross-MLS administrative and data support within a hybrid working environment in Liverpool. The role combines duties from Operations Admin and Pagination Admin, offering a flexible, cross-trained capacity across departments and a focus on data accuracy, triage, and workload management.

You will handle instruction triage, file management, case support, and responsive communication with internal teams and clients.