Hybrid Live Chat Advisor - Customer Care Champion

ERNEST JONES; Birmingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading retail jeweler in Birmingham is looking for a Customer Advisor for live chat support. In this hybrid role, you will assist customers with queries about services, repairs, and deliveries while maintaining professionalism and confidence. You will be responsible for responding to live chats and handling calls and emails. The position offers competitive salary and benefits in an inclusive work environment, ensuring that customer satisfaction is prioritized.

Benefits

Competitive Salary

Annual Leave

Generous Staff Discount

Life Assurance

Pension Scheme

Corporate Discounts

Recommend a Friend Scheme

Cycle to Work

Recognition Platform

Qualifications

• Experience in customer service and handling customer queries.
• A love for helping customers celebrate special moments.
• Confidence and professional demeanor when communicating.

Responsibilities

• Provide support via live chat for customer queries.
• Respond to emails and calls coordinating with retail stores.
• Check stock and arrange deliveries with suppliers.

Skills

Customer service experience

Confidence

Professionalism

Job description

A leading retail jeweler in Birmingham is looking for a Customer Advisor for live chat support. In this hybrid role, you will assist customers with queries about services, repairs, and deliveries while maintaining professionalism and confidence. You will be responsible for responding to live chats and handling calls and emails. The position offers competitive salary and benefits in an inclusive work environment, ensuring that customer satisfaction is prioritized.