Hybrid Lifelong Learning Programme Coordinator

SONICOM; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

43 days annual leave

Generous pension scheme

Wellbeing and development programs

Job summary

Imperial College London is seeking a Programme Delivery Coordinator for its Lifelong Learning team. The role supports planning and delivery of executive education, open courses, custom programmes, online learning, and residential activities.

Hybrid working from South Kensington is offered, with some evenings, weekends and UK/international travel as required. You will coordinate operations, manage logistics, support learners and faculty, and help create an outstanding learner experience from

Qualifications

• Experience delivering high-quality customer, learner or client services in a fast-paced environment.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to build effective relationships with a range of stakeholders.
• Experience coordinating events, programmes, projects or operational activities.
• Strong problem-solving skills and the ability to work independently and use sound judgement.
• Good administrative, analytical and documentation skills.
• Financial awareness and experience of monitoring budgets or processing payments would be advantageous.
• Experience of working in higher education, learning environments or client-facing settings would be beneficial.

Responsibilities

• Coordinate the planning and delivery of a portfolio of Lifelong Learning programmes, ensuring a high-quality and seamless learner experience.
• Manage programme logistics, participant communications, course materials and learning platform content.
• Support academics, programme teams and participants throughout the programme lifecycle.
• Provide excellent customer service and act as a key contact for learner enquiries.
• Support online, in-person and hybrid learning activities, ensuring all operational arrangements are in place.
• Monitor programme budgets, process invoices and maintain accurate programme documentation.
• Identify and resolve operational issues and risks, responding proactively to changing priorities and delivery requirements.
• Support safeguarding arrangements and contribute to a safe and inclusive learning environment for all participants.
• Contribute to continuous improvement by reviewing processes, sharing best practice and identifying efficiencies across programme delivery activities.

Skills

Customer service

Organisational skills

Communication skills

Event coordination

Problem solving

Administrative skills

Budget awareness

Higher ed experience

Job description

Imperial College London is seeking a Programme Delivery Coordinator for its Lifelong Learning team. The role supports planning and delivery of executive education, open courses, custom programmes, online learning, and residential activities.

Hybrid working from South Kensington is offered, with some evenings, weekends and UK/international travel as required. You will coordinate operations, manage logistics, support learners and faculty, and help create an outstanding learner experience from