Hybrid IT Service Manager: Business & Tech Alignment

Standard Life plc; Birmingham; Hybrid; GBP 60.000 - 70.000; Teilzeit

Benefits dieser Stelle

Bonus potential

Private medical cover

38 days annual leave

Pension contributions

12x salary life assurance

Career breaks

Income protection

Volunteering days

Zusammenfassung

Standard Life plc in the United Kingdom is seeking an experienced IT Business Service Manager to oversee IT services aligned with critical business operations. You will coordinate across IT, business stakeholders and third-party suppliers to maintain reliability and resilience.

The role requires ITIL expertise, strong governance and change management skills, and the ability to drive continuous improvement across service performance and risk management. Hybrid working with some office attendance.

Qualifikationen

• Experience in IT service management within a complex organisation.
• Ability to build trusted relationships across business and technology teams.
• Strong stakeholder management and communication with senior stakeholders.
• Experience of major incidents and operational management.

Aufgaben

• Act as principal IT service contact for assigned business areas, building relationships and escalation routes.
• Develop understanding of business services and align IT services to priorities.
• Represent business priorities during major incidents and service disruption.
• Monitor service availability, SLA performance and customer experience to drive improvements.
• Identify and manage IT service risks and issues across internal and external teams.
• Represent operational requirements through governance forums and ensure service readiness.
• Maintain service information and controls to support governance and decision-making.
• Support audits and assurance activities ensuring compliance.

Kenntnisse

IT Service Management

Stakeholder Management

ITIL

ServiceNow

Governance

COBIT

Incident Management

Tools

ServiceNow

Jobbeschreibung

Standard Life plc in the United Kingdom is seeking an experienced IT Business Service Manager to oversee IT services aligned with critical business operations. You will coordinate across IT, business stakeholders and third-party suppliers to maintain reliability and resilience.

The role requires ITIL expertise, strong governance and change management skills, and the ability to drive continuous improvement across service performance and risk management. Hybrid working with some office attendance.