Hybrid IT Service Desk Analyst (First-Line Support)

NHS Scotland; Dunfermline; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

NHS Scotland is seeking an experienced IT help desk professional to join the Digital and Information Service Desk in Dunfermline. You will support around 10,000 computer users across NHS Fife, assisting via phone or online portal and resolving issues at first contact where possible.

The role requires strong communication skills, knowledge of Microsoft products, and the ability to manage workload with prioritisation.

Qualifications

• Prior experience in a First Line support role is advantageous.
• Knowledge of Microsoft products is beneficial.
• Excellent communication and customer relation skills are essential.

Responsibilities

• Provide first line help desk support to NHS Fife users via telephone or online portal.
• Resolve issues at first contact or pass on accurate information to higher support levels.
• Prioritise and manage own workload in a hybrid working environment.

Skills

First line support

Microsoft products

Communication skills

Tools

Microsoft Office

Windows OS

Job description

NHS Scotland is seeking an experienced IT help desk professional to join the Digital and Information Service Desk in Dunfermline. You will support around 10,000 computer users across NHS Fife, assisting via phone or online portal and resolving issues at first contact where possible.

The role requires strong communication skills, knowledge of Microsoft products, and the ability to manage workload with prioritisation.