Hybrid IT Service Desk Analyst – Collaborative Support

Bauer Media Group Heinrich Bauer Verlag KG

Peterborough

On-site

GBP 28,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

28 days holiday

Bauer Academy

Flexible working

Volunteer days

Parental leave benefits

Job summary

Bauer Media Group, a leading European media company, is seeking an IT Service Desk Analyst in Peterborough. You’ll be the first point of contact for colleagues, delivering friendly, solution-focused support to keep UK teams productive.

The role spans troubleshooting, onboarding new starters, and proactive problem solving in a hybrid setup. Join a collaborative IT Service Desk that values curiosity, teamwork and knowledge sharing, with hybrid working and opportunities for growth within Bauer

Qualifications

Experience in a service desk or IT support role.
Hands-on knowledge of Windows, MS Exchange, Azure Active Directory/MS Entra ID.
Experience working with ticketing systems (e.g., ServiceNow) and live chat functions.
Excellent customer service skills and the ability to communicate technical solutions with non-technical colleagues.

Responsibilities

Deliver 1st and 2nd line IT support via phone, ticketing and live chat systems.
Log and manage incidents and requests using ServiceNow.
Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory, and Office 365.
Support new starters with laptop setups, accounts, and permissions.
Stay proactive and curious in solving both common and unfamiliar problems.