Hybrid IT Service Desk Analyst — 30 Days Leave & Pension

Consortium; Sheffield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension 15%

Discretionary bonus

Flexible working

Healthcare

Life assurance

Parental leave

Lifestyle benefits

Job summary

The British Business Bank in Sheffield is seeking an IT Service Desk Analyst to join a hybrid team. You will be the first point of contact for colleagues requiring technical support, diagnosing and resolving issues, and managing incidents through to resolution.

The role is full-time with 37.5 hours per week and a salary of £26,000 depending on experience. You'll work 4–5 days per week in the office and may travel to other office locations for project support.

Qualifications

• Experience providing first-line IT support in a service desk environment.
• Able to troubleshoot hardware, software and access issues.
• Excellent communication skills with a customer-focused approach.

Responsibilities

• Diagnose and resolve issues; manage service requests and incidents from start to finish.
• Provide timely, high-quality technical support to colleagues.
• Follow established processes and service levels to ensure consistent service.

Skills

IT support

Microsoft 365

Windows devices

Service desk

Customer focus

Tools

ITSM tools

Job description

The British Business Bank in Sheffield is seeking an IT Service Desk Analyst to join a hybrid team. You will be the first point of contact for colleagues requiring technical support, diagnosing and resolving issues, and managing incidents through to resolution.

The role is full-time with 37.5 hours per week and a salary of £26,000 depending on experience. You'll work 4–5 days per week in the office and may travel to other office locations for project support.