Hybrid Internal Sales Executive – Tech Safety Solutions

Lord Search & Selection; Coventry; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Job summary

Lord Search & Selection is seeking an Internal Sales Executive in Coventry to develop opportunities, follow up warm leads, and convert enquiries into sales. The role combines telephone outreach with CRM management in a busy technology manufacturing environment.

You will work four days in the office and one day from home, with a structured sales process and a focus on customer satisfaction within a collaborative team.

Qualifications

• Around 2 years' experience in Internal Sales, Telesales, Sales Support or a similar role.
• Excellent verbal and written communication skills.
• A natural ability to build rapport and establish strong customer relationships.
• Confidence communicating with customers by telephone.

Responsibilities

• Proactively following up post-appointment sales opportunities and converting prospects into customers.
• Following up quotation requests and identifying opportunities to generate additional business.
• Developing relationships with new and existing customers via telephone and other communication channels.
• Providing a consistently high level of customer service and ensuring a positive customer journey.
• Managing and updating the CRM system, ensuring all customer and sales activity is accurately recorded.
• Providing timely and accurate quotations to customers.
• Processing sales amendments and changes efficiently and in line with company procedures.
• Handling incoming telephone enquiries and identifying the appropriate next steps.
• Managing customer queries and complaints professionally, escalating where appropriate.
• Working closely with the Sales Manager and wider sales team to maximise opportunities.
• Keeping relevant internal departments updated on customer communications and requirements.
• Maintaining accurate daily sales activity and performance information.
• Qualifying and directing leads to the appropriate sales personnel.
• Contributing ideas and feedback to continually improve the sales process and customer experience.

Skills

Internal sales

CRM experience

Verbal communication

Customer relationships

Tools

CRM system

Job description

Lord Search & Selection is seeking an Internal Sales Executive in Coventry to develop opportunities, follow up warm leads, and convert enquiries into sales. The role combines telephone outreach with CRM management in a busy technology manufacturing environment.

You will work four days in the office and one day from home, with a structured sales process and a focus on customer satisfaction within a collaborative team.