Hybrid Insurance Account Handler – Manchester

Everywhen, part of the Ardonagh Group; Lancashire; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Career progression across the group

Professional qualifications support (C

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Job summary

Everywhen, part of the Ardonagh Group, invites you to join as an Insurance Account Handler in Manchester. You will manage a designated client portfolio, delivering excellent service and building lasting relationships within a flexible, hybrid work setup.

You’ll be supported to pursue professional qualifications (CII/ACII) while you grow your career and contribute to a client-centred culture across the group.

Qualifications

• Insurance industry experience required.
• Positive, proactive attitude and drive to deliver best client experience.
• Curiosity and willingness to learn—support for qualifications like CII/ACII.
• Confidence in communication, both over the phone and in person.
• Collaborative spirit with resilience in a fast-paced environment.
• Integrity and honesty in a regulated industry.

Responsibilities

• You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting their insurance needs.
• You’ll deliver excellent customer service and help clients with policy queries and changes.
• You’ll liaise with internal teams to process submissions, endorsements and renewals.
• You’ll contribute to a positive, compliant and client-focused service culture.

Skills

Insurance industry experience

Positive attitude

Curiosity & willingness to learn

Confidence in communication

Collaborative spirit

Integrity & honesty

Education

CII/ACII qualification

Job description

Everywhen, part of the Ardonagh Group, invites you to join as an Insurance Account Handler in Manchester. You will manage a designated client portfolio, delivering excellent service and building lasting relationships within a flexible, hybrid work setup.

You’ll be supported to pursue professional qualifications (CII/ACII) while you grow your career and contribute to a client-centred culture across the group.