Hybrid Housing Resettlement & Visiting Officer

People First; Sevenoaks; Hybrid; GBP 19,000 - 25,000; Part time

Job summary

Sevenoaks District Council is seeking a Housing Resettlement and Accommodation Visiting Officer to join the Housing Options and Solutions Team in Sevenoaks. The role focuses on delivering high quality temporary accommodation, resettlement and housing support services, with planned and unplanned visits across the district.

You will discuss Personalised Housing Plans with applicants, review progress, advise on move-on options and maintain accurate records.

Qualifications

• Local authority housing experience and ability to advise customers.
• GCSEs A-C including Maths and English; driving licence and access to a car.
• DBS check required; organised with ability to manage priorities.

Responsibilities

• Carry out planned and unannounced visits to accommodation and housing placements.
• Keep accurate, evidence-based visit records and support homelessness casework.
• Identify concerns about welfare, property conditions, safety or tenancy responsibilities.
• Liaise with housing providers and partner agencies to resolve issues.
• Travel regularly within and outside the District; occasional evening/weekend visits.

Skills

Housing experience

Customer advice

Communication skills

Negotiation

Mediation

Microsoft Office

Housing systems

Record keeping

Education

GCSEs A-C (Maths & English)

NVQ Level 2 in Housing or Customer Care (desirable)

Tools

Microsoft Office

Housing systems (local authority)

Job description

Sevenoaks District Council is seeking a Housing Resettlement and Accommodation Visiting Officer to join the Housing Options and Solutions Team in Sevenoaks. The role focuses on delivering high quality temporary accommodation, resettlement and housing support services, with planned and unplanned visits across the district.

You will discuss Personalised Housing Plans with applicants, review progress, advise on move-on options and maintain accurate records.