Senior Housing Options Officer - PRS Resettlement

Eastbourne Borough Council; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

Eastbourne Homes Limited is seeking a Senior Housing Options Officer (PRS Resettlement) to join the Housing Options and Wellbeing Service in Eastbourne. The role focuses on resettlement of homeless applicants into private rented accommodation, including landlord liaison and tenancy management.

You would support single homelessness and those at risk of rough sleeping, working with a collaborative Prevention Hub, and you may work across Lewes District and Eastbourne with some home working.

Qualifications

• Experience in housing options or homelessness services is desirable.
• Ability to listen, extract and assess information calmly.
• Ability to work in a busy, challenging environment.
• Commitment to fair customer service and legislation compliance.

Responsibilities

• Help homelessness applicants access and sustain private rented accommodation.
• Liaise with private landlords and manage tenancy issues.
• Deliver services in line with local policies and legislation.
• Work across Eastbourne and Lewes District with partners; some home working.

Skills

Excellent communication

IT skills

Landlord liaison

Independent working

Job description

Senior Housing Options Officer - PRS Resettlement

Hours:37 hours per week

Location: Eastbourne Borough and Lewes District Councils

Contract:Fixed Term until 31 March 2029

Working Pattern:Full time

Closing Date:16/11/2026 at 12:00

Interviews:TBC

We are pleased to offer an opportunity for a Private Rental Sector Officer to join our Housing Options and Wellbeing Service. This role will specialise in resettlement services to support homeless applicants to access and sustain private rented accommodation, including landlord liaison, and tenancy management. The focus will be supporting single homelessness and those rough sleeping or at risk of rough sleeping into long term accommodation with a focus on tenancy sustainment.

In this role, you will be supporting homelessness applicants to access and sustain privately rented accommodation. This includes landlord's liaison and tenancy management. The private rental sector offer sits under the umbrella of the 'Direct Lets' scheme which is a comprehensive tenant finding service which introduces private sector landlords to prospective tenants.

You would be required to manage challenging customers and need to be able to listen, extract, and assess important information in a calm and sensitive manner to ensure the best outcome for their housing issues. You will need to ensure that all customers are treated fairly and deliver efficient service delivery in accordance with legislation, policy, and best practices. We need an organised, efficient, and experienced individual who can work in a highly demanding and challenging environment. The candidate will need to work independently and confidently. Excellent communication, and IT skills are essential.

In return, you will join a valued and supportive team where ideas are encouraged, and customers remain at the heart of everything we do. A comprehensive training plan will be available for the right candidate, alongside internal and external training opportunities to support continued learning, development, and career progression.

The role will require working from our Prevention Hub in Eastbourne, where we work alongside key partners to deliver a collaborative model to prevent and resolve homelessness. You may also work from other locations across Lewes District and Eastbourne, with opportunities for some home working.

Please note, we do not accept CVs submitted without a fully completed online application form.