Hybrid Household Claims Handler — Empathetic Decision Maker

Aviva; Perth; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity

Pension scheme

Holidays

Share scheme

Volunteer days

Wellbeing support

Job summary

Aviva in Perth is hiring a Household Claims Handler to support customers during stressful events with empathy and clear communication. The role is primarily telephony-based, guiding claims from first contact to resolution.

This hybrid position requires 50% time in the Perth office and 50% working from home once competent. No prior insurance experience is needed as comprehensive training and development are provided, with opportunities to grow within Aviva.

Qualifications

• No prior insurance experience required; full training provided.
• Experience in customer service or people-focused roles is suitable.
• Ability to navigate multiple systems and use email/call handling.

Responsibilities

• Support customers through stressful moments via phone and email.
• Gathers information, assesses claims, and communicates expectations.
• Handle a mix of simple and complex cases and coordinate with suppliers.
• Work across 50% office and 50% from home once competent.

Skills

Positive attitude

Customer focus

Integrity

Telephony skills

Written communication

Empathy

Adaptability

IT skills

Job description

Aviva in Perth is hiring a Household Claims Handler to support customers during stressful events with empathy and clear communication. The role is primarily telephony-based, guiding claims from first contact to resolution.

This hybrid position requires 50% time in the Perth office and 50% working from home once competent. No prior insurance experience is needed as comprehensive training and development are provided, with opportunities to grow within Aviva.