Hybrid Growth & Digital Experience Manager

Nestle Operational Services Worldwide SA; Crawley; Híbrido; GBP 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

17% car allowance

Private health care

Discretionary annual bonus

Pension up to 12%

Flexible days and holiday

Volunteer days

Personal development

Descripción de la vacante

Nestlé’s Nespresso business seeks a Growth & Digital Experience Manager to accelerate online growth and transform the digital customer journey. You will lead features across B2C/B2B journeys, using insights and experimentation to improve satisfaction, acquisition and commercial performance.

You will report to the Head of Digital & eCommerce, guiding a team of Digital Experience Leads and a Digital Project Manager, partnering with CRM, Analytics, Marketing and global teams to shape roadmaps and

Formación

• Extensive experience in ecommerce, digital products and analytics.
• Experience leading cross-functional digital initiatives and roadmaps.
• Strong understanding of conversion, AOV and customer lifecycle.

Responsabilidades

• Own the local digital roadmap using customer insight and market data.
• Grow acquisition, retention and order value across omnichannel journeys.
• Lead cross-functional delivery from insight to launch and optimisation.
• Use analytics and UX audits to drive continuous improvement.
• Collaborate with Retail and CRC for seamless customer experience.
• Benchmark competitors to shape best-in-class digital experiences.
• Coach the team and set clear, ambitious goals.

Conocimientos

Ecommerce leadership

Digital product management

Analytics & GA4

A/B testing

UX mapping

Stakeholder management

Herramientas

Jira

Descripción del empleo

Nestlé’s Nespresso business seeks a Growth & Digital Experience Manager to accelerate online growth and transform the digital customer journey. You will lead features across B2C/B2B journeys, using insights and experimentation to improve satisfaction, acquisition and commercial performance.

You will report to the Head of Digital & eCommerce, guiding a team of Digital Experience Leads and a Digital Project Manager, partnering with CRM, Analytics, Marketing and global teams to shape roadmaps and